Collections Specialist - Back Office - Remote

About the role

The Collections Specialist at defi SOLUTIONS supports the company's auto lending portfolio by reviewing and documenting account statuses, initiating contact with insurance companies and repossession agents, managing claims, and handling various aspects of delinquent accounts.

Responsibilities

• Review and document status of accounts and initiate telephone contact with insurance companies and repossession agents
• Review, cancel, and file claims against ancillary insurance products
• Manage customer warranty and Gap Claims Total Loss vehicle processing
• Total Loss vehicle processing
• Consumer data entry
• Impound repossession handling
• Prepare correspondences on delinquent accounts requiring special handling including contacting members by USPS mail, certified or email
• Establish and monitor payment plans
• Review and make recommendations for repossessions
• Adhere to all laws, rules, regulations, policies, procedures, and internal controls specific to the job functions
• Answer incoming vendor communications (i.e., phone, emails, faxes, etc.)
• Perform other job-related duties as assigned

Requirements

• HS Diploma or GED
• 3+ years customer service or back-office experience in a high-volume environment
• Excellent verbal and written communication skills
• Intermediate proficiency with Windows-based software programs (i.e., MS Word, Excel)
• Solid analytical and multi-tasking skills that result in solid decision-making skills and time management
• Easily manage through change

Qualifications

• No travel is required for this position

Skills

• Intermediate proficiency with Windows-based software programs (i.e., MS Word, Excel)

Benefits

• Paid Training
• Up to four weeks of PTO (Paid Time Off) allotted per year to encourage a healthy work/life balance
• Tuition Reimbursement
• Day One - Comprehensive Benefits Package

Pay

Not specified

Schedule

Not specified