Remote Collections Specialist

Position Overview

We are seeking a highly motivated Collections Specialist to join our remote team. This role is best suited for candidates located in the Midwest or Eastern time zones, as business hours align with customer and operational needs within these regions. This position is heavily focused on commercial collections, customer service, technology utilization, and performance-driven results.

Key Responsibilities

• Manage assigned accounts receivable aging reports, including high-priority and escalated accounts requiring advanced collection efforts.

• Conduct high-volume collection outreach through phone calls and email communications to secure payment commitments and reduce delinquent balances.

• Negotiate payment arrangements while maintaining positive customer relationships and delivering exceptional customer service.

• Prepare collection correspondence and recommend attorney involvement, third-party collections, or write-offs based on established company guidelines.

• Proactively follow up on customer commitments to maximize Promise-to-Pay fulfillment rates and improve collection performance.

Customer Service & Account Resolution

• Serve as a primary point of contact for customers regarding outstanding balances, payment disputes, and account inquiries.

• Investigate and resolve account discrepancies, unapplied payments, short pays, billing issues, and other collection barriers.

• Maintain a customer-centric approach while balancing company objectives and collection goals.

• Escalate complex situations when necessary and partner with leadership to drive successful account resolution.

Technology & Systems Utilization

• Utilize ERP, CRM, and collections management platforms to research accounts, document collection activities, and maintain account records.

• Update customer account information, payment commitments, and collection notes accurately and consistently.

• Work within multiple software applications to support reporting, reconciliation, and collection activities.

• Ensure data integrity across systems while maintaining compliance with company policies and procedures.

Performance & KPI Management

• Maintain a daily outbound call volume of approximately 30–35 collection calls per day.

• Consistently achieve and exceed key performance indicators, including:

  • Promise-to-Pay (PTP) conversion rates
  • Promise-to-Pay kept rates
  • Reduction in aging receivables
  • Past-due balance recovery
  • Account resolution metrics
  • Productivity and call volume goals
  • Collection effectiveness targets

• Track collection activities and outcomes to support department reporting and continuous improvement initiatives.

Compliance & Documentation

• Maintain detailed documentation of customer interactions, collection efforts, disputes, and payment agreements.

• Comply with applicable state and federal collection regulations, including FDCPA and FCRA requirements.

• Protect customer information and maintain confidentiality in accordance with company policies and industry standards.

Required Qualifications

• Minimum of 2+ years of collections, accounts receivable, or credit and collections experience.

• Proven success managing collections KPIs and delivering measurable collection results.

• Experience handling 30–35+ collection calls daily in a structured, metric-driven environment.

• Strong customer service and relationship management skills.

• Bilingual (spoken and written) required.

• Experience working with ERP systems in a collections, finance, or accounting environment.

• Proficiency in Microsoft Office Suite, including Excel, Outlook, and Word.

• Strong written and verbal communication skills.

• Able to work independently while managing multiple priorities in a fast-paced remote environment.

• Strong documentation and organizational skills.

• High school diploma or equivalent required.

Preferred Qualifications

• Associate's or Bachelor's degree preferred.

• Experience supporting collections operations in a remote environment.

• Experience with:

  • Microsoft Dynamics
  • Sedona ERP
  • CRM platforms
  • Collections management software

• Experience reviewing aging reports, account analytics, and collection performance metrics.

• Knowledge of collection laws and regulatory compliance requirements.

Ideal Candidate Profile

The ideal candidate is a results-oriented collections professional who thrives in a KPI-driven environment and understands how to balance strong collection practices with exceptional customer service. They are comfortable leveraging ERP and CRM technology, enjoy problem-solving, and have a proven track record of improving collection outcomes through consistent follow-up, account analysis, and customer engagement.

Job Type & Location

This is a Contract to Hire position based out of New York, NY. The Role Requires A dedicated home office with reliable high-speed internet. Extensive daily phone communication with customers. Frequent use of ERP, CRM, and Microsoft Office applications. The ability to manage competing priorities in a fast-paced, metrics-driven collections environment. Strong accountability for achieving collection goals, productivity expectations, and customer service standards.

Pay And Benefits

The pay range for this position is $20.00 - $30.00/hr. Requirements Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.