Collections Specialist

About the role

The Collections Specialist is responsible for managing the timely payment on overdue accounts from WellSky's clients. The scope of this job includes maintaining positive cash flow and minimizing bad debt risks for the organization. This position is based at WellSky's World Headquarters in Overland Park, KS.

Responsibilities

• Manage Delinquent Accounts: Monitor and oversee a portfolio of accounts at various stages of delinquency, ensuring timely follow-up and resolution.
• Client Communication: Initiate and respond to client inquiries through phone and email to facilitate payment and resolve outstanding issues.
• Issue Resolution: Conduct investigations to identify root causes of payment delays and implement appropriate solutions. Escalate unresolved accounts to appropriate management channels when necessary.
• Cross-Functional Collaboration: Work closely with internal teams and stakeholders to remove barriers to payment and improve account outcomes.
• Process Improvement: Partner with colleagues to evaluate and enhance current processes, contributing to continuous operational improvement.
• Additional Duties: Perform other related tasks and responsibilities as assigned by management.

Qualifications

Required:

• GED or high school diploma
• At least 1-2 years of relevant work experience

Preferred:

• Proficient in using collection software and Microsoft Office Suite
• Strong problem-solving skills
• Excellent verbal and written communication skills
• Highly organized with attention to detail and the ability to manage multiple tasks

Job expectations

• Willing to work additional or irregular hours as needed
• Must work in accordance with applicable security policies and procedures to safeguard company and client information
• Must be able to sit and view a computer screen for extended periods of time

Benefits

• Excellent medical with Rx, dental, and vision benefits
• Mental Health support through EAP
• Generous paid time off, plus 13 paid holidays
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year