Collections Specialist

About the role

We are seeking a detail-oriented and proactive Collections Specialist to support the management of outstanding receivables within a professional services environment. This role partners closely with internal stakeholders to drive effective collection strategies, improve cash flow, and maintain strong client relationships.

Responsibilities

• Support the recovery of overdue accounts by tracking, monitoring, and following up on outstanding balances
• Compile, analyze, and review periodic collections reports to identify trends and opportunities for improvement
• Maintain accurate and up-to-date records of collection activities, communications, and account statuses
• Prepare and maintain documentation to support collection activities and account resolution efforts
• Build collaborative working relationships with billing professionals to help manage portfolios and encourage proactive collection practices
• Communicate with clients regarding past-due accounts through calls, emails, and written correspondence
• Aid in negotiating payment arrangements, including structured payment plans or partial settlements when appropriate
• Contribute to process improvements and take on additional tasks or projects as needed

Qualifications

• 3-5 years of collections experience within a professional or corporate services environment; experience in a legal setting is a plus
• Strong organizational skills with exceptional attention to detail and accuracy
• Effective problem-solving abilities with sound judgment and professionalism
• Excellent written and verbal communication skills with the ability to interact confidently with internal stakeholders and external clients
• Demonstrated ability to build relationships and collaborate with cross-functional teams
• Self-starter who can manage priorities independently in a high-volume, time-sensitive environment
• Proficiency with Microsoft Office applications, particularly Word and Excel
• Motivated and adaptable, with a commitment to producing high-quality work and seeing tasks through to completion

Pay

Compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law, Vaco/Highspring notes the salary range for the role is noted in this job posting.

Benefits

The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.