Collections Specialist

Responsibilities

• Proactively contact customers to collect overdue invoices and ensure timely payments while maintaining accurate records of collection activities.
• Monitor and review past-due accounts, identify discrepancies, and collaborate with internal teams and customers to resolve billing or invoicing issues.
• Analyze accounts for deductions, tax exemptions, and credit limit concerns; recommend appropriate adjustments or actions.
• Run regular aging and dunning reports to prioritize collection efforts and support monthly account management processes.
• Review and release customer orders held for credit review and provide recommendations on customer credit limits based on history and Dun & Bradstreet assessments.
• Manage invoice distribution and accuracy, including input into customer-specific EDI systems and sending statements and supporting documentation via mail or email.