Collections Specialist

About the Role

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing, and financially stable company dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services globally.

The Collection Specialist is responsible for managing business-to-business customer collections, monitoring account balances, preparing aging reports, and following up on overdue accounts. This role supports accurate and timely payment processing, maintains customer account records, responds to billing and account inquiries, and partners with sales, coordination, and billing teams to resolve disputes or discrepancies. The Collection Specialist plays an important role in supporting efficient cash flow, maintaining positive customer relationships, and ensuring collection activities are handled accurately and professionally. This is a Hybrid position.

Responsibilities

• Prepare and maintain monthly aging reports for assigned customer accounts.
• Monitor outstanding balances and proactively follow up on overdue customer accounts.
• Process credit card payment requests for assigned accounts.
• Respond to client inquiries regarding account information.
• Maintain up-to-date customer records.
• Collaborate with sales, coordination, and billing teams to resolve disputes or discrepancies and support efficient cash flow.
• Work independently and follow escalation procedures as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

• High school diploma required. Two (2) year college degree preferred.
• A minimum of one year in Billing and/or 3 years of Accounts Receivable/Collections is required, preferably within the office & industrial/hospitality industry.
• No travel required.

Skills

• Intermediate working knowledge of Microsoft Excel, Outlook, Word, and other MS Office products.
• Ability to work in a team environment and demonstrate flexibility and patience.
• Excellent organization, communication, and problem-solving skills.
• Ability to multi-task and manage time effectively.
• Ability to sufficiently read, speak, and write English to understand and give directions, and to complete paperwork accurately.
• Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions.
• Strong knowledge of Microsoft Office Suite, and the ability to learn and effectively use software applications such as move management, accounting/billing, HRIS (Human Resources Information System), timekeeping, and other applications used in the performance of job duties.
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday.
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines, and prioritize work.

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports.
• Ability to speak effectively before groups of customers or employees of the organization.
• Excellent written and verbal communication skills.

Mathematical Skills

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical/Environmental Demands

• Activity:
  • Stand - Under 1/3 Time
  • Walk - Under 1/3 Time
  • Sit – Over 2/3 Time
  • Use hands to finger, handle, or feel - Over 2/3 Time
  • Reach with hands and arms – 1/3 to 2/3 Time
  • Climb or balance – None
  • Stoop, kneel, crouch or crawl – Under 1/3 Time
  • Talk or hear – Over 1/3 to 2/3 Time
  • Taste or smell – None
• Physical Activity Level: The employee must occasionally lift and/or move up to 10 pounds. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to reach with hands and arms.
• Manual Dexterity: Manual dexterity sufficient to reach/handle items, work with the fingers, and perceive attributes of objects and materials.
• Special Vision Requirements: Specific vision abilities required by this job include close vision and ability to adjust focus.
• Working Conditions: Cubicle working environment. Noise level in the work environment is usually moderate.

Benefits

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching.
• Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays.
• A tuition reimbursement plan where employees are encouraged to continue their education and development.

For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.