Collections Specialist

Responsibilities

• Engage with customers by phone and email to address outstanding balances and drive timely payment resolution.
• Build, update, and maintain accurate customer credit records and account documentation.
• Review credit data, reports, and risk tools to evaluate account standing and support informed collection decisions.
• Oversee collection activity across assigned receivables, including follow-up outreach and status tracking.
• Record daily interactions, commitments, and account updates to ensure complete collection notes.
• Investigate disputed charges and billing issues, working toward accurate and prompt resolution.
• Reconcile account balances and payment activity to confirm account accuracy.
• Handle credit-related questions from customers and internal business partners while providing clear, timely responses.
• Escalate severely past-due accounts for outside collection action when appropriate and alert leadership to potential bad debt exposure.
• Arrange payment plans, process credit card transactions, and monitor aging trends to identify accounts needing immediate attention.

Requirements

• At least 1 year of experience in collections, accounts receivable, or a related credit and billing function.
• Working knowledge of commercial and consumer collection practices.
• Ability to assess account risk and interpret credit information with sound judgment.
• Experience researching account discrepancies and completing reconciliations accurately.
• Strong verbal and written communication skills for customer contact and internal collaboration.
• Comfortable managing multiple deadlines and priorities in a fast-paced work environment.
• Proficiency with standard business systems and tools used for collections, payment processing, and documentation.

Benefits

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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