Collections Specialist

About the role

This role is ideal for a driven communicator with experience in high-volume collections, call center, or customer service environments. The position involves making high volumes of outbound calls, handling inbound calls professionally, negotiating payment plans, and ensuring timely resolution of customer accounts.

Responsibilities

• Make a high volume of outbound calls to customers with past-due accounts—own your pipeline and drive resolutions
• Handle inbound calls with professionalism, empathy, and a solutions-oriented mindset
• Negotiate payment plans and settlements within approved guidelines to maximize recovery
• Accurately update and maintain customer account details in the system
• Follow up on payment commitments and ensure timely resolution
• Consistently meet or exceed weekly/monthly collection goals and performance metrics
• Partner cross-functionally to resolve complex account issues
• Escalate accounts when needed while maintaining ownership of outcomes
• Ensure full compliance with all federal, state, and company collection policies
• Deliver a positive customer experience—even in challenging conversations

Requirements

• Experience in high-volume collections, call center, or customer service environments
• Strong communication skills with the ability to negotiate effectively and build rapport quickly
• Ability to multitask, prioritize, and stay organized in a fast-paced, metrics-driven setting
• Solid computer skills (MS Office, collections or accounting systems)
• High attention to detail and accuracy in documentation
• Comfort working toward goals, quotas, and performance KPIs

Qualifications

• High school diploma or equivalent required (additional finance/collections training is a plus)

Skills

• Verbal communication skills with the ability to negotiate effectively and maintain professionalism in difficult conversations
• Demonstrated ability to manage multiple tasks, prioritize follow-up, and work successfully in a fast-paced setting
• Proficiency with Microsoft Office and experience using collections, billing, or account management software
• High attention to detail with solid organizational and documentation skills
• Comfortable working toward performance metrics such as call volume, recovery goals, and service expectations

Benefits

• Medical, vision, dental, and life and disability insurance
• Access to top jobs, competitive compensation and benefits
• Free online training
• Company 401(k) plan eligibility

Pay

Compensation is competitive and commensurate with experience.

Schedule

The schedule is flexible and designed to accommodate your needs.