Collections Specialist

About the role

As the global leader in loading dock and door equipment, Rite-Hite designs and delivers solutions that keep customers safe, secure, and productive. This role offers innovation, stability, and career growth as part of a forward-thinking team.

Responsibilities

• Manage a designated portfolio of accounts receivable customers, ensuring timely collection of outstanding balances
• Maintain accurate and detailed account notes, documenting all customer interactions and collection activities
• Conduct outbound collection calls and emails to resolve past-due accounts and drive payment resolution
• Engage in effective customer conversations to secure Right Party Contacts (RPCs) and Promises to Pay (PTPs)
• Build and maintain professional customer relationships while ensuring compliance with company policies and procedures
• Investigate and resolve invoice disputes, short payments, and billing discrepancies
• Collaborate cross-functionally with Sales, Customer Service, and Billing teams to eliminate payment barriers
• Identify and escalate high-risk accounts or complex collection issues as needed
• Research and resolve billing-related inquiries in a timely and accurate manner

Requirements

• Associate’s degree in Finance, Business, or a related field preferred
• 3+ years of experience in collections and billing
• Strong proficiency in Microsoft Excel and ability to work across multiple software platforms
• Experience with JD Edwards (JDE) ERP system is a plus
• Excellent organizational skills with strong attention to detail
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Self-motivated with the ability to work independently
• Strong written and verbal communication skills with a customer-focused approach

Benefits

• Comprehensive medical, dental, and vision coverage, plus life and disability insurance
• Robust well-being program with opportunities for extra time off
• 401(k) with company match and profit sharing
• Paid holidays, vacation time, and personal/sick days

Pay

The hiring range for this position at USA-WI-Corporate Headquarters is $26.85–$36.90 per hour based on a 40-hour work week. The base pay offered will consider internal equity and may vary depending on geographic region, job-related knowledge, skills, and experience. A bonus opportunity may also be included.

Schedule

The number of hours scheduled per week may vary based on business needs.