Collections Specialist

Position Overview

Responsibilities

• Contact customers regarding past-due balances in a professional and courteous manner.
• Negotiate payment arrangements and settlements to recover outstanding receivables.
• Maintain accurate and detailed records of all collection activities and communications.
• Review and analyze customer accounts to identify delinquent balances and take appropriate action.
• Follow up on promises to pay and ensure timely resolution of outstanding accounts.
• Collaborate with Accounting, Sales, Customer Service, and other departments to resolve billing discrepancies and customer concerns.
• Ensure compliance with all federal, state, and local collection laws and regulations.
• Generate reports and provide updates regarding collection status and account activity.
• Identify issues impacting collections and recommend solutions to improve cash flow.
• Perform account research and skip tracing as needed for difficult-to-contact customers.
• Escalate accounts requiring additional review or legal action when appropriate.
• Build and maintain strong working relationships with customers while protecting the company's interests.

Qualifications and Requirements

• 5 years of proven experience as a Collections Specialist or similar role in collections, accounts receivable, or credit control.
• Self-starter with the ability to work independently and manage priorities with minimal supervision.
• Strong sense of ownership and accountability with a proactive approach to problem-solving.
• Able to manage multiple accounts and competing priorities in a fast-paced environment.
• Strong knowledge of collection laws, regulations, and industry best practices.
• Excellent verbal and written communication skills with a persuasive and empathetic approach.
• Proficiency with collection software, CRM systems, ERP systems, and Microsoft Office applications.
• Demonstrated negotiation, conflict resolution, and customer relationship management skills.
• High level of professionalism, ethics, discretion, and confidentiality.
• Strong analytical, organizational, and time management skills with exceptional attention to detail.
• Resourceful, persistent, and results-oriented with a commitment to follow-through.

Preferred Qualifications

• Experience with commercial (B2B) collections.
• Experience working with customers in the petroleum, transportation, construction, industrial, or related industries.
• Experience with account reconciliations and dispute resolution.
• Ability to identify process improvements and recommend solutions that enhance cash flow and customer relationships.

Why You'll Love Working Here

• Health Benefits: Medical, Dental, Vision, Disability, Paid Time Off, and 401(k).
• Work Environment: A stable, team-oriented company where experienced professionals are trusted to do their job and make an impact.

Company Overview

Since 1973, Reeder Distributors, Inc. has been a family-owned and operated company built on reliability, customer service, and quality. Our long-standing success is driven by the dedication of our team and the strength of our customer relationships.

Disclaimer

The statements above are intended to outline the general scope and level of work assigned to this role. They are not intended to be an exhaustive list of all duties, responsibilities, or skills required. Employees may be asked to perform additional tasks as needed.