Collections Specialist

Key Responsibilities

• Manage a designated customer portfolio aligned with Encore Independent Sales Representatives
• Investigate and resolve pricing claims and customer deductions by validating supporting documentation and debit memos within internal systems
• Partner cross-functionally with Sales, Quality Control, and Shipping teams to resolve claims and coordinate product returns as needed
• Issue credit and debit memos in a timely manner (typically within 24–48 hours of receipt/validation)
• Ensure all account adjustments are properly validated, documented, and compliant with company policies
• Manage freight-related claims, including tracking recoveries, scrap values, and reclaimed materials
• Process and track commission-related deductions as applicable
• Monitor and manage open deductions, chargebacks, and discrepancies through reporting and follow-up activities
• Identify and recover unearned customer discounts when necessary
• Provide backup support to team members during absences to maintain workflow continuity

Qualifications & Skills

• Strong organizational and time management skills with the ability to prioritize a high-volume workload
• Collaborative, team-oriented mindset with a proactive approach to supporting colleagues
• Proficiency in Microsoft Excel and ability to work within ERP/accounting systems
• Excellent verbal communication skills; ability to effectively resolve issues via phone with customers and internal stakeholders
• Strong attention to detail with thorough documentation practices
• Reliable attendance and ability to manage work hours based on business needs (department hours: 7:45 AM – 5:00 PM)
• Bachelor’s degree preferred
• 3-5 years of relevant experience in credit, collections, or accounts receivable