Collections Specialist

About the role

The Collection Specialist is responsible for managing accounts receivable and accounts payable functions, including collecting outstanding invoices, resolving customer disputes, processing vendor payments, and providing U.S. accounts payable support.

Responsibilities

• Collect and follow up on outstanding customer invoices to ensure timely payment.
• Monitor accounts receivable aging reports and prioritize overdue accounts.
• Investigate and resolve billing discrepancies, payment disputes, and account issues.
• Maintain accurate customer account records and collection notes.
• Communicate professionally with customers regarding payment status and account balances.
• Collaborate with internal departments such as Sales, Customer Service, and Accounting to resolve payment delays.
• Reconcile customer payments, credit memos, and adjustments.
• Support accounts payable activities, including invoice verification and vendor communication.
• Provide U.S. accounts payable support for business deposits, check pass, etc.
• Provide updates on outstanding balances and collection activities.
• Avoid non-compliance with company policies, financial procedures, and collection regulations.
• Aid in improving collection processes and reducing delinquent accounts.

Requirements

• Strong communication and negotiation skills.
• Excellent problem-solving and conflict-resolution abilities.
• High level of accuracy and attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Customer-focused with a professional attitude.
• Strong organizational and time-management skills.
• Ability to work independently and collaboratively within a team.
• Analytical thinking and decision-making skills.

Qualifications

• Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred.
• Equivalent work experience may be considered.
• Proficiency in accounting software and Microsoft Office applications.
• Strong written and verbal English communication skills.
• 2+ years of experience in collections, accounts receivable, or accounting support.
• Experience handling customer disputes and overdue accounts.
• Previous exposure to accounts payable functions preferred.
• Experience working in a fast-paced, deadline-driven environment.
• Understanding of accounting principles and financial processes.
• Knowledge of collection procedures and credit management.
• Familiarity with U.S. accounts payable processes and vendor payment practices.
• Understanding of customer service best practices.
• Knowledge of compliance standards and financial controls.

Skills

• Strong communication and negotiation skills.
• Excellent problem-solving and conflict-resolution abilities.
• High level of accuracy and attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Customer-focused with a professional attitude.
• Strong organizational and time-management skills.
• Ability to work independently and collaboratively within a team.
• Analytical thinking and decision-making skills.

Benefits

Primient offers a comprehensive Total Rewards package that includes:

• Competitive Pay
• Multiple Healthcare plan choices
• Dental and vision insurance
• A 401(k) plan with company and matching contributions
• Short- and Long-Term Disability
• Life, AD&D, and Voluntary Insurance plans
• Paid holidays & vacation
• Floating days off
• Parental leave for new parents
• Employee resource groups
• Learning & development programs
• Fun culture where you have an opportunity in shaping our future
• Career Path & Culture

Pay

The annual pay range for this position is $41,104.80 - $51,381.00 + overtime.

Schedule

Details on the schedule will be provided during the interview process.