Collections Specialist

About the role

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The Collections Specialist is responsible for managing accounts receivable activities for various accounts, demonstrating a customer-first mindset to deliver the best possible outcomes for injured workers, payors, clients, providers, stakeholders, and internal teams.

Responsibilities

• Generate aged accounts receivable reports for assigned accounts to review with management.
• Prepare client-specific reports.
• Thoroughly review open accounts and any issues prior to contacting client.
• Develop positive relationships with client contacts to review open A/R on a weekly basis to reduce DSO.
• Create and maintain collection documentation for each client.
• Conduct business-to-business calls and/or correspondence in a fast-paced, goal-oriented environment.
• Provide excellent customer service regarding collection issues; review and resolve client discrepancies and short payments as identified.
• Handle customer calls, emails, open A/R reporting, and account adjustment recommendations.
• Reduce delinquency for accounts.
• Work closely with departmental management and other internal departments to resolve aged accounts.
• Provide weekly and monthly reporting to direct supervisor.
• Interface with internal and external customers.
• Assist leadership in creating and/or updating departmental policies and trending reports.
• Maintain confidentiality and integrity of PHI in line with HIPAA and internal Privacy and Information Security policies.
• Maintain reliable and predictable attendance during scheduled work hours.
• Utilize AI tools to support day-to-day tasks, improve efficiency, and enhance output quality.
• Demonstrate a customer-first mindset by developing a broad and deep understanding of Paradigm’s organization, products, operations, and customers.
• Comply with Paradigm Information Security requirements and policies.

Requirements

• Bachelor’s degree, or equivalent experience.
• Excellent organizational skills and attention to detail.
• Excellent problem-solving skills.
• Knowledge of Paradigm systems and processes, customers, and industry.
• Proven ability to partner and collaborate.
• Excellent time management and prioritization.
• Self-motivated and able to work with little supervision.
• Exceptional computer skills, including Microsoft Office and web-based applications.
• Clear, concise, and professional verbal and written communication.
• Ability to communicate with all members of the company and external customers, using diplomacy and tact.
• Ability to operate a personal computer for extended periods.

Benefits

• Health and wellness: PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).
• Financial incentives: Competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions.
• Vacation: Paid time off and personal holiday programs for work-life balance.
• Volunteer time: One paid day per calendar year for full and part-time employees to engage with and give back to their communities.
• Learning and development: Support for continuous learning through programs like Learning Excellence at Paradigm (LEAP).

Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.