Collections Specialist

At MJH Life Sciences, we measure our success by your success. If you set high standards and want to contribute to a winning team, we provide every opportunity to grow your career. Our associates share one key quality: determination to succeed. We value Service Focus, Passion for Winning, Innovation, Respect, Integrity, and Teamwork. If you believe you’re right for this role, this is the place to prove it.

About the role

We are seeking a Collections Specialist to manage all accounts receivable functions for an assigned book of business. You will monitor accounts daily, secure payment of past-due balances, respond to customer inquiries, and proactively identify issues that could delay payment—keeping collections moving and aging accounts in check. This role is ideal for someone who is organized, persistent, and leverages AI tools to enhance efficiency in account monitoring, outreach, and reporting.

Responsibilities

• Manage and monitor all accounts receivable activity for an assigned book of business on a daily basis, ensuring accounts are current and payment timelines are on track.
• Use AI tools to prioritize aging accounts, draft collection outreach communications, summarize account histories, and improve the efficiency of daily collections workflows.
• Contact past-due accounts through phone, email, and written correspondence to secure payment, negotiating resolutions professionally and persistently.
• Research and respond promptly and accurately to all customer inquiries related to invoices, balances, payment status, and account discrepancies.
• Identify and escalate issues or concerns that may delay payment, proactively surfacing risks before they affect cash flow.
• Code and apply incoming payments accurately to the correct accounts, ensuring records are updated in real time.
• Reconcile account discrepancies and work with internal teams including sales, billing, and finance to resolve disputes and ensure accurate account records.
• Maintain detailed, organized documentation of all collection activity, customer communications, and account status.
• Generate and review aging reports to prioritize collection efforts and provide accurate status updates to management.
• Support month-end close activities related to accounts receivable and assist with audits or reporting as needed.

Requirements

• 1 or more years of experience in collections, accounts receivable, or a related finance or billing role.
• An AI-native mindset: actively use tools such as ChatGPT, Claude, or AI-assisted finance and productivity platforms to prioritize accounts, draft outreach, summarize account histories, and work through high-volume collections tasks more efficiently. Be prepared to discuss the impact of these tools.
• Strong knowledge of accounts receivable processes, collections best practices, and basic accounting principles.
• Persistent and professional communicator—comfortable initiating difficult conversations about past-due balances and following through until resolution is reached.
• Highly organized with exceptional attention to detail, particularly in payment coding, account reconciliation, and documentation.
• Ability to manage a high-volume book of business simultaneously, prioritizing effectively and maintaining accuracy under pressure.
• Proficiency in accounting or ERP software and Microsoft Excel; experience with collections management platforms a plus.
• Strong problem-solving skills with a proactive approach to identifying payment risks before they escalate.
• Ability to handle sensitive financial information with confidentiality and professionalism.
• Associate's or Bachelor's degree in Accounting, Finance, Business, or a related field preferred.

AI Capability Expectation

Candidates should be prepared to discuss how they are currently using AI in their collections or accounts receivable work, including:

• Specific tools in active use and how they support account prioritization, collections outreach drafting, payment tracking, or aging report analysis.
• Examples of how AI has helped manage a higher volume of accounts, reduce days sales outstanding, or improve the consistency and professionalism of collections communications.
• How AI is used responsibly when handling sensitive customer financial data and account information.
• Bonus: examples of AI-assisted workflows or processes that improved collection rates, reduced aging balances, or streamlined accounts receivable operations.

Pay

Compensation range: $50,000 to $55,000 per year, depending on qualifications. Eligible for annual company bonus program or commission incentive based on role. Compensation will depend on factors including educational background, skills, and professional experience.

Benefits

• Hybrid work schedule.
• Health insurance through Cigna (medical and dental).
• Vision coverage through VSP.
• Pharmacy benefits through OptumRx.
• FSA, HSA, Dependent Care FSA, and Limited Purpose FSA options.
• 401(k) and Roth 401(k) with company match.
• Pet discount program with PetAssure.
• Norton LifeLock identity theft protection.
• Employee Assistance Program through NYLGBS.
• Fertility benefits through Progyny.
• Commuter benefits.
• Company-paid Short-Term and Long-Term Disability.
• Voluntary Term Life and AD&D Insurance, plus Universal Life options.
• Supplemental Aflac coverage: Accident, Critical Illness, and Hospital Indemnity.
• Discounts and rewards through BenefitHub.