Collections Specialist

About the role

Timely reimbursement is essential to sustaining patient care. The Collections Specialist plays a critical role in ensuring claims are resolved efficiently and payer balances are managed responsibly — helping patients stay on therapy and supporting a financially sound care model.

Responsibilities

• Follow up on submitted insurance claims to ensure correct and timely payment
• Monitor and manage assigned payer accounts to minimize delinquent balances
• Investigate denials, underpayments, and unpaid balances, determining appropriate resolution paths
• Work directly with payers to correct issues and secure reimbursement
• Distinguish between claims billed correctly versus those requiring correction or rebilling
• Maintain a strong understanding of payer contracts, reimbursement methodologies, and coverage requirements
• Collaborate with internal billing, pharmacy, and operations teams to resolve claim issues efficiently
• Respond professionally and promptly to customer and internal inquiries related to claim status
• Stay current on billing regulations, coding guidelines, and payer policy updates
• Utilize clearinghouses and billing systems to support effective collections workflows
• Assist with data entry, reporting, and administrative tasks as needed
• Maintain accuracy, follow-through, and professionalism in all payer interactions

Qualifications

• High school diploma or GED
• Minimum of three (3) years of experience in collections-related activities
• Experience providing customer service to internal and external stakeholders
• Basic proficiency with Microsoft Office (Word, Excel, PowerPoint)

Benefits

At LUX Infusion, we believe care deserves more light — more warmth, more clarity, and more connection. Here, you’ll find:

• Purpose-driven work that directly supports patient access to care
• A patient-first, clinician-led culture
• Strong collaboration across revenue cycle, pharmacy, and operations
• Clear expectations with opportunities for growth
• A potential hybrid work model as trust and performance are established

Pay

$26 - $28 USD

Physical Demands

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at Careers@LUXInfusion.com or 954.385.7322 x 1425.

Other Requirements

• Participate annually in required legal and ethical compliance training
• Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
• Refrain from any behavior that could be considered unethical or unlawful

Expectations for All Employees

• Support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm
• Place patients first, work collaboratively with a “stacked-hands” mindset, and maintain a consistent focus on quality, accountability, and continuous improvement

General Information

• This role operates in a fast-paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate
• Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others