Collections Specialist

Responsibilities

• Contact and collect accounts 10-60 days past due to arrange for timely payments
• Process phone calls, internal inquiries, meetings, and other requests simultaneously
• Process research and correspondence in relation to customer disputes and collection problem inquiries
• Determine why customers are delinquent and overcome obstacles to ensure payment
• Expect to work 36 accounts per day

Requirements

• Demonstrated ability to perform in a high intensity, customer focused environment
• Proven track record of excellent written and verbal communication skills and negotiation skills
• Ability to research, analyze and resolve problems
• General math and computation skills - oral
• People Skills
• Ability to follow processes and procedures
• Ability to effectively process high volume incoming/outgoing phone calls

Qualifications

• High school graduate or equivalent
• Desire collection experience in financial services-leasing or equivalent (but not necessary)

Benefits

• Financial Benefits
• Competitive Compensation
• Monthly Bonuses for Eligible Employees
• 401(k) and Company Match
• Annual Profit Sharing
• Paid Time Off
• Health, Wellbeing, And Family Planning Benefits
• Paid Vacation - starting at 80 hours annually for employees in their first year of service.
• Paid Sick Days - Ten (10) per year with a conversion option for unused time.
• Ten (10) Paid Holidays per year
• Gym Reimbursement
• Health Insurance
• Dental Insurance
• Vision Insurance
• Short-Term and Long Term Disability
• Company Paid Life Insurance
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Employee Assistance Program
• Parental Leave
• Tuition Assistance
• Networking Opportunities
• Leadership Development Opportunities
• Perks
• Paid Parking
• Hybrid work arrangements
• Business casual environment
• A strong organizational culture focused on our greatest asset: you!

Schedule

Portfolio Managers work in a cross-functional team; reports to a designated Team Leader; Portfolio Management Functional Leader, and assists other teams and functions with portfolio management issues. Expectation to work 36 accounts per day.

Pay

Competitive Compensation

Benefits

• Monthly Bonuses for Eligible Employees
• 401(k) and Company Match
• Annual Profit Sharing
• Paid Time Off
• Health, Wellbeing, And Family Planning Benefits
• Paid Vacation - starting at 80 hours annually for employees in their first year of service.
• Paid Sick Days - Ten (10) per year with a conversion option for unused time.
• Ten (10) Paid Holidays per year
• Gym Reimbursement
• Health Insurance
• Dental Insurance
• Vision Insurance
• Short-Term and Long Term Disability
• Company Paid Life Insurance
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Employee Assistance Program
• Parental Leave
• Tuition Assistance
• Networking Opportunities
• Leadership Development Opportunities
• Perks
• Paid Parking
• Hybrid work arrangements
• Business casual environment
• A strong organizational culture focused on our greatest asset: you!