Collections Specialist

Collections Specialist

What We Are Looking For!

• Monitor customer accounts for overdue payments and initiate collection activities via phone, email, and mail.
• Proactively communicate with customers regarding past-due balances, payment plans, and billing issues.
• Resolve billing discrepancies and disputes in a timely and professional manner.
• Collaborate with the billing team to ensure accurate invoicing and account records.
• Maintain accurate records of customer interactions and collection efforts in the company's CRM or accounting software.
• Prepare regular reports on collection activity and outstanding accounts for management review.
• Follow and enforce Frontier Waste Solutions' credit and collections policies.
• Recommend accounts for escalation, legal action, or write-off, as appropriate.
• Support finance department initiatives and process improvements as needed.

Essential Duties & Responsibilities

• Manage and resolve outstanding accounts receivable.
• Maintain customer relationships.
• Ensure timely payments from clients.
• Collaborate with the billing team to ensure accurate invoicing and account records.
• Prepare regular reports on collection activity and outstanding accounts for management review.
• Follow and enforce Frontier Waste Solutions' credit and collections policies.
• Recommend accounts for escalation, legal action, or write-off, as appropriate.
• Support finance department initiatives and process improvements as needed.

Minimum Qualifications

• 2+ years of experience in accounts receivable and collections.
• Excellent communication and negotiation skills.
• Strong organizational skills with attention to detail and accuracy.
• Proficient in Microsoft Office Suite (especially Excel); experience with billing/accounting software preferred.
• Ability to handle difficult conversations with professionalism and tact.
• Must know how to run and put together weekly reports for collection efforts.
• High school diploma or equivalent required; associate or bachelor's degree in business, finance, or related field preferred.
• Bilingual (English/Spanish) a plus.