Collections Specialist

Job Overview

A Collections Specialist manages and resolves delinquent accounts across a portfolio of residential or association properties. This role focuses on the collection of outstanding balances, negotiating payment arrangements, and ensuring compliance with established collection policies.

Responsibilities

• Manage an assigned portfolio of homeowner accounts, including daily communications, account adjustments, reconciliations, and timely follow-up.
• Maintain consistent collection efforts to reduce delinquency and improve overall cash collections.
• Resolve outstanding balances and address account inquiries in a timely and professional manner.
• Monitor aging accounts and ensure adherence to established collection policies, escalating delinquent accounts to legal counsel when necessary (bankruptcies, foreclosures, and legal collections).
• Negotiate payment plans and settlement arrangements with homeowners in compliance with association governing documents and company guidelines.
• Balance firm collection practices with practical, relationship-focused financial solutions.
• Collaborate with leadership on complex or high-value accounts requiring additional guidance.
• Investigate and resolve account discrepancies, including misapplied payments, chargebacks, and billing errors, to support accurate account reconciliation.
• Conduct detailed account analysis to identify root causes of delinquency and recommend corrective actions or loss mitigation strategies.
• Partner with association managers and boards to ensure alignment on account status, collection strategies, and policy enforcement.
• Document all collection activity and customer interactions accurately within internal systems to maintain audit-ready records and ensure continuity.
• Respond promptly to homeowner and third-party inquiries, maintaining professionalism while driving resolution of outstanding issues.
• Collaborate with legal teams by gathering and preparing documentation for court proceedings and collection actions.

Skills & Qualifications

• Bachelor’s Degree, or applicable experience in accounting and/or collections.
• Strong MS Office Skills.
• Excellent verbal and written communication skills.
• Demonstrated thoughtfulness in creating efficiencies and process improvements.
• Detail-oriented and strong organizational skills and multi-tasking skills.
• Project management experience with focus on process improvement.
• Strong proficiency in Windows and Microsoft Office, including word processing, spreadsheet maintenance, navigating in databases, record keeping, and researching the Internet.
• Ability to work with sensitive or confidential information.
• Ability to meet deadlines and work well under pressure.
• Ability to work in a team environment as well as independently and be self-driven.
• Critical thinking, financial acumen, problem-solving, and decision-making abilities.

Physical Requirements

This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 30 lbs.

What We Offer

• Full comprehensive benefits, including medical, dental, vision, EAP services, life insurance, long-term disability coverage.
• Vacation and sick time off benefits, 10 paid holidays, and a 401k with company match.

Compensation

$20 - $22 hourly