Collections Specialist

Position Summary

We are seeking an experienced Collections & Accounts Receivable Specialist to join our well-known, well-established client in the Westport area. The ideal candidate will have a strong background in (B2B and/or B2C) collections, accounts receivable management, and customer account reconciliation.

Compensation & Benefits

• $55k - $63k base salary
• Health, dental, and vision insurance
• Paid time off and company holidays
• 401(k) with company match (if applicable)
• Professional development and growth opportunities
• Supportive, collaborative work environment

Job Function

• Manage the full accounts receivable cycle, including invoicing, payment application, collections, and account reconciliation.
• Proactively contact customers via phone and email regarding past-due balances while maintaining a professional and customer-focused approach.
• Maintain accurate customer records in QuickBooks and ensure timely documentation of collection activities.
• Generate weekly and monthly accounts receivable aging reports and collection status updates.
• Collaborate with sales, customer service, and management to resolve outstanding account issues.
• Avoid and resolve billing discrepancies, payment issues, and customer disputes.
• Reconcile customer accounts and prepare adjustments as needed.
• Process daily cash receipts, ACH payments, wire transfers, and credit card transactions.
• Assist with month-end closing activities related to accounts receivable.
• Ensure compliance with company policies and applicable financial procedures.

Qualifications

• 5+ years of experience in accounts receivable, commercial collections, or credit and collections.
• Proficiency in QuickBooks (required).
• Strong working knowledge of Microsoft Excel, including formulas, pivot tables, VLOOKUP/XLOOKUP, and data analysis.
• Experience managing high-volume customer accounts and collections.
• Excellent communication, negotiation, and problem-solving skills.
• Strong attention to detail with exceptional organizational and time management abilities.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• High level of professionalism and customer service skills.