Collections Specialist

Element is one of the fastest-growing testing, inspection, and certification businesses in the world. With over 9,000 employees across 270 sites in 30 countries, we share an ambitious purpose to “Make tomorrow safer than today.” We help customers ensure their products, materials, processes, and services are safe, compliant, and fit for purpose.

About the role

We are seeking a Part-Time Collections Specialist to manage outstanding accounts for Element Materials Technology. This role involves resolving customer billing problems and reducing accounts receivable delinquency through professional collections efforts.

Responsibilities

• Review open customer accounts at the lab level to support and prioritize collection efforts in partnership with GBS collectors.
• Collaborate with GBS collection teams by making professional collection calls and sending emails that drive payment while maintaining strong customer relationships.
• Provide timely invoice copies and supporting documentation to customers upon request to facilitate payment resolution.
• Investigate and resolve client billing discrepancies, working closely with GBS collectors to address and clear past due balances.
• Access and navigate customer payment portals to research invoice status, troubleshoot payment issues, and investigate rejections or short payments.
• Identify root causes of account aging issues (e.g., billing errors, disputes, missing information) and escalate or discuss findings with laboratory and operations management. Correct issues and resubmit for payment.
• Partner with the Lab Business Operations Manager and GBS team to analyze customer aging reports and implement targeted actions to reduce outstanding receivables and improve cash collections.

Requirements

• Minimum 3 years of experience in a multi-site/location collections role (or 1 year of experience with a college degree, preferably in accounting or a related field).
• Ability to read and interpret accounting-related documents.
• Strong communication skills for both internal (managers, peers, team members) and external (customers) interactions.
• Proficiency in calculating figures such as invoice amounts, payment terms, and DSO, with a solid understanding of basic math concepts.
• Excellent analytical skills and knowledge of accounting and financial principles.
• Demonstrated problem-resolution skills and attention to detail.
• Proficiency with accounting software systems.
• Ability to remain calm under deadlines and manage multiple priorities.
• Strong interpersonal skills and ability to function as part of a team.

Pay

$20–$25 per hour, depending on experience.