Collections Specialist

Responsibilities

• Client Onboarding Support: Assist in gathering required financial documents, setting up new client profiles, and ensuring compliance with onboarding procedures.
• Vendor Forms Management: Complete and process vendor forms as requested, ensuring accuracy and alignment with company policies.
• Payment Processing: Handle credit card payments, verify transactions, and ensure timely posting to accounts.
• Report Generation: Run and analyze reports related to outstanding balances, collections activity, and financial transactions, providing insights for management decisions.
• Payment Research: Investigate and analyze payment discrepancies, track missing transactions, and coordinate with internal teams or clients to resolve financial issues.
• Refunds: Gather, prepare and submit documentation in Chrome River in order to refund overpayments received from clients.
• Administrative Assistance: Provide general support to collections managers, including communication with clients or vendors.

Qualifications

• Desired Skills: Proven ability to thrive in a fast-paced, client-focused environment, expertise in customer service, financial analysis, and business operations. Intermediate-level skills in Microsoft Word and Excel, with the ability to learn additional tools through in-house training. Technical skill proficiency with Aderant, Chrome River, Workday, PayPal, MS Office Suite, and ARCS is a plus. Strong verbal and written communication skills required to interact effectively with staff, attorneys, and clients. Ability to analyze financial data, research payments, and resolve discrepancies with accuracy. Capacity to maintain files and manage multiple tasks efficiently. Must be able to handle client objections and find solutions that benefit both the client and the company. Strong focus on accuracy in processing financial data and reporting. Adaptability in a fast-paced environment with the ability to work efficiently in a dynamic and deadline-driven setting.
• Minimum Education: High School Diploma or GED. Preferred Education: Associate's Degree. Minimum Years Of Experience: 5 years of experience in a professional accounting role within collections, accounts receivable, or financial administration in a law firm.