Collections Specialist

About the role

The Collections Specialist manages customer accounts to ensure timely collection of outstanding receivables while maintaining positive customer relationships. This role monitors assigned accounts, follows up on past-due balances, investigates and resolves billing and payment discrepancies, and collaborates with customers and internal stakeholders to address collection issues. The Collections Specialist plays a key role in reducing delinquency, improving cash flow, and supporting the organization's financial objectives through effective account management and customer service.

Responsibilities

• Handle collection calls and/or correspondence in a fast-paced, goal-oriented department.
• Reduce delinquency on assigned accounts.
• Monitor and maintain assigned accounts.
• Provide customer service regarding collection issues.
• Communicate and follow up effectively with both customers and branch personnel on a timely basis.
• Establish and maintain cooperative working relationships with branch personnel and co-workers.
• Handle a high volume of outgoing calls to assigned delinquent customers.
• Manage incoming phone calls, resolving customer and branch questions.
• Reconcile customer disputes related to payment of outstanding balances.
• Communicate effectively with customers and co-workers both verbally and in writing.
• Meet departmental and company goals.
• Adhere to all corporate and departmental policies and procedures.
• Perform other duties and responsibilities as assigned.

Requirements

• High School Diploma and at least 1 year of experience in Collections and/or Customer Service-related role.
• Working knowledge of Excel, Outlook, and Word.
• Computer literate with excellent knowledge of navigating various computer functions and Windows keyboard commands.
• Detail-oriented and well-organized.
• Excellent written and verbal communication abilities.
• Ability to prioritize and manage multiple responsibilities.

Work Environment

While performing the essential duties of this position, the individual regularly works indoors in an office environment and may be required to sit for extended periods. The role involves regular use of a computer keyboard, mouse, telephone, and other standard office equipment. The noise level in the primary work environment is generally quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.

Pay

The anticipated hourly range for this position is $22.00 - $25.00.

Benefits

• Health, Dental, and Vision insurance
• Wellness Program
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability
• Employee Assistance Program
• Tuition Reimbursement