Collections Specialist

Job Responsibilities

• Monitor and analyze accounts receivable balances, aging, and collections performance, providing regular, actionable updates to management.
• Proactively engage clients via phone and email to drive resolution of outstanding balances with clear and professional communication.
• Partner with attorneys, secretaries, and client account representatives to resolve aging balances and address client inquiries.
• Prepare standard and ad hoc reporting using Excel, Elite 3E, ARCs, and other internal tools.
• Investigate and resolve unapplied and unallocated cash, ensuring timely and accurate posting of receipts.
• Identify and escalate disputed, high-risk, complex, or sensitive balances, including recommended next steps and resolution strategy.
• Maintain accurate and complete records of all collections activity in ARCs in accordance with firm policies.
• Work closely with billing and ebilling teams, along with attorneys, to resolve billing and collections issues, including outside counsel guideline compliance.
• Assist with cash application and other core finance functions as needed.
• Contribute to special projects and process improvement initiatives as assigned.

Knowledge, Skills, And Abilities

• Demonstrate working knowledge of Elite 3e or comparable accounting system with the ability to instruct others in its use.
• Demonstrate working knowledge of major ebilling websites such as CounselLink, Tymetrix 360, and Legal Tracker) with the ability to research and resolve ebilling issues.
• Demonstrate ability to organize and prioritize a heavy workload in a dynamic and complex environment to meet deadlines and daily requirements.
• Demonstrate ability to analyze account information, identify discrepancies or issues, and escalate non-standard or complex matters appropriately.
• Proficient in Microsoft Office including Excel, with the ability to transform data into accurate reports and spreadsheets.
• Demonstrate ability to review account information, summarize issues clearly, and provide accurate information in support of collections decisions.
• Knowledge of standard accounting and finance principles, including the ability to track, organize, analyze, reconcile, and report financial data in an accurate and clear manner.
• Demonstrate ability to communicate clearly and effectively, both orally and in writing at all levels.
• Provide quality client service to both internal and external contacts regarding financial matters of a complex nature.
• Exceptional attention to detail and organizational skills as well as the ability to manage competing priorities and deadlines.

Education

The position requires a bachelor’s degree in accounting or related field. Equivalent training and experience may substitute for education.

Experience

Minimum of three (3) years of experience in billing, collections, or credit control, ideally within a professional service or legal environment. Experience with Elite 3E and Minisoft ARCs is preferred but not required.