Collections Specialist

Division: Eastern Funding | Department: EF - Operations | Location: New York City, NY - 213 West 35th St | Status: Non-Exempt | Grade: 6

About the role

The position is responsible for assisting with all Eastern Funding delinquent customer accounts.

Responsibilities

• Monitor and clear check and automatic debit bounces.
• Notify loan officers and management team of action steps taken by collections specialist.
• Be proficient in the Company’s accounting software system.
• Answer all customers billing related inquiries.
• Make ACH date and bank changes as required.
• Create check spreadsheet for all incoming checks received by Customer Service.
• Maintain the Eastern Funding used equipment list.
• Maintain the repossession & returns list for all Specialty Vehicles.
• Assist on repossession of equipment which requires visitation to the location for physical removal of assets.
• Make suggestions to management with respect to loan workout.
• Assist in house attorney in preparing default letter and in other legal matters.
• Know and understand the company’s BSA/AML compliance policies and participate in the company’s ongoing compliance training.
• Performs other related duties as assigned.

Requirements

• High school diploma
• Bachelor’s degree preferred
• 2-4 years collections experience

Skills

• Strong verbal communications
• Ability to multitask and problem solve
• Ability to work independently and understand the need for timely response and proactive measures
• Ability to work cooperatively with team and other department colleagues
• Working knowledge of Microsoft Office
• Working knowledge of Tvalue, preferred

Pay

Pay Range: $20.00 - $28.90. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.