Collections Specialist

About the role

The Collections Specialist manages customer receivables, supports credit management activities, and delivers high-quality customer service while ensuring timely collection of outstanding balances. This role partners closely with sales and credit management teams, supports credit-related audits, and helps maintain compliant and effective credit practices across a defined customer territory.

Responsibilities

• Collect customer receivables across the organization in a timely and professional manner.
• Assist customers with account inquiries and troubleshoot account balance issues to ensure accurate and up-to-date information.
• Provide consistent coverage for credit matters during company business hours as part of the credit management team.
• Absorb and release credit holds in accordance with established policies and procedures.
• Develop and maintain strong relationships with customers while collecting balances due, ensuring a high level of customer service.
• Build and maintain strong internal relationships across the organization, including proactive communication and collaboration with sales associates on collection efforts.
• Support the setup of new customer accounts and ensure accurate credit and account information is entered into the system.
• Provide documentation and support for state and local sales tax audits, ensuring completeness and accuracy of required records.
• Collaborate closely with another Credit and Collections Specialist to share responsibilities and, after training, manage an assigned collections territory to avoid overlap.
• Utilize the ERP system and Excel to extract, organize, and review account and collections data for reporting and decision-making.
• Apply knowledge of credit laws, regulations, and credit risk management methods when handling customer accounts and collection activities.
• Escalate complex credit or collection issues to Credit Managers and support them in managing regional credit portfolios.

Requirements

• At least 1 year of experience managing credit for small to large customers.
• Experience in the construction-related industry, such as electrical supply or distribution environments.
• Hands-on experience with collections and accounts receivable processes.
• Experience in credit management, including credit review and decision support.
• Knowledge and understanding of credit laws and regulations, including Truth in Lending, Fair Credit Reporting, and Fair Debt Collection Practices.
• Familiarity with credit risk management methods, such as liens, payment bonds, joint checks, and personal guarantees.
• Experience with new account setup and credit account configuration.
• Strong customer service skills, with the ability to handle account inquiries and resolve issues professionally.
• Ability to work effectively as part of a credit management team and support regional Credit Managers.
• Proficiency using ERP systems, with experience using Eclipse (Epicor product) or similar tools.
• Basic proficiency in Excel, including exporting and organizing data from ERP systems into spreadsheets.
• Strong communication skills, with the ability to build and maintain relationships across customers and internal teams.
• Ability to work a consistent 8:00 a.m. to 5:00 p.m. schedule to provide full coverage for credit matters.

Qualifications

• Interest in expanding skills and growing within credit and collections and broader credit management functions.
• Experience working in a distributed credit team that supports multiple regions or territories.
• Comfort working in a role that may initially be a 6–9 month contract, with potential for future conversion depending on business needs.
• Ability to collaborate closely with another Credit and Collections Specialist to coordinate responsibilities and territory assignments.
• Strong attention to detail when preparing documentation for state and local sales tax audits.
• Ability to adapt to evolving processes and systems within an established credit function.

Skills

• Knowledge of credit laws and regulations, including Truth in Lending, Fair Credit Reporting, and Fair Debt Collection Practices.
• Experience with new account setup and credit account configuration.
• Strong customer service skills, with the ability to handle account inquiries and resolve issues professionally.
• Ability to work effectively as part of a credit management team and support regional Credit Managers.
• Proficiency using ERP systems, with experience using Eclipse (Epicor product) or similar tools.
• Basic proficiency in Excel, including exporting and organizing data from ERP systems into spreadsheets.
• Strong communication skills, with the ability to build and maintain relationships across customers and internal teams.
• Ability to work a consistent 8:00 a.m. to 5:00 p.m. schedule to provide full coverage for credit matters.

Benefits

Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay

The pay range for this position is $24.04 - $28.84/hr.

Schedule

This role requires a consistent 8:00 a.m. to 5:00 p.m. schedule to ensure coverage through the end of the business day.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.