Collections Specialist

Duties/Responsibilities

• Own AR aging with focus on 30/60/90+ day balances
• Execute proactive collection strategies to reduce DSO
• Perform high-volume outbound collections activity (calls, emails, escalations)
• Negotiate payment plans and resolve delinquent accounts
• Maintain detailed collection activity logs in ERP systems
• Resolve billing disputes quickly with internal teams
• Hold customers accountable to contractual payment terms
• Build professional but firm relationships with customer AP contacts
• Aging Analysis, Reporting & Forecasting
• Develop and maintain accurate collections forecast based on customer payment behavior and account status
• Provide daily and weekly updates on AR aging and expected cash collections
• Identify risks, delays, and changes in customer payment commitments
• Refined forecast assumptions using actual payment trends
• Explain variances between forecasted and actual collections
• Support cash flow planning with Finance and Treasury
• Billing Support
• Review invoices for accuracy to prevent collection delays
• Assist with statements and supporting documentation
• Prepare and issue customer invoices accurately and timely in accordance with contract terms, milestones, and supporting documentation requirements
• Cookordination with Operations, Program Management, and Finance teams to resolve billing discrepancies and ensure invoices are submission-ready for customer approval

Requirements

• 3+ years of B2B collections experience
• Proven ability to reduce AR aging and collect past due balances
• Ability to forecast cash collections with strong accuracy
• Experience with invoice creation and contract-based billing processes preferred
• Strong analytical skills related to AR aging and payment trends
• Strong communication and negotiation skills
• Intermediate Excel skills (pivot tables, lookups)
• Experience with ERP systems

Education and Experience

• 3–5+ years in collections or AR
• High school diploma required; degree preferred

Physical Requirements

• Ability to sit or stand for extended periods
• Occasional squatting, lifting, carrying, pushing, or pulling up to 20 pounds

Equipment Operated

• Telephone
• Personal computer
• Multiple printers
• Copier
• Sherder