Collections Specialist

Essential Functions

• Safely completes all job duties in compliance with the company’s policies and procedures.
• Notifies customers with delinquent accounts and attempts to secure payment.
• Utilizes the company’s business system to record detailed notes on any communication with customers, including expected payment, financial status, collection efforts, etc.
• Arranges payment plans for customers with past due accounts.
• Verifies customer account information.
• Utilizes reports to determine aged receivables and appropriate actions.
• Provides excellent customer service to both internal and external customers, ensuring that issues are resolved in a prompt and professional manner.
• Works closely with plant personnel to troubleshoot and resolve various AR collection issues.

Required Education And Experience

• 2 - 5 years of collections/customer service experience required.
• High School diploma or equivalent required.
• Excellent organizational skills with the ability to prioritize effectively.
• Continuous improvement mindset in pursuit of excellence.
• Good negotiating/problem-solving skills.
• Solid critical thinking skills.
• Effective listening skills.
• Strong initiative with a demonstrated sense of urgency.
• Ability to adapt to a variety of personalities.
• Proactive communicator with excellent oral and written communication skills utilizing the English language.
• Good attention to detail with solid follow-up skills.
• Proficient in Microsoft Office Suite including Word, Excel, and Outlook.
• Ability to work effectively under pressure and manage multiple assignments simultaneously.
• Accurate and results oriented.
• Commitment to providing exceptional customer service.
• Effective time management skills.
• Professional appearance and behavior.

Preferred Qualifications

• Associates Degree.

Benefits

• Medical, dental, and vision plans.
• Company holidays and vacation days.
• Tuition reimbursement.
• Learning and training opportunities.
• Bonus potential.
• A 401(k) plan with company contributions.
• Rewards and recognition programs.
• Opportunities to make a difference in the community.

EEO Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.