Collections Specialist

Responsibilities

• Consistently, efficiently, and lawfully contact clients via outbound/inbound phone calls and other means of approved communication methods and collect on and manage assigned delinquent accounts.
• Professionally and respectfully persuade clients to set up payment arrangements and bring accounts current to resolve the delinquency and improve upon the credit history reporting for our clients.
• Ensure the information we depend on to contact and collect from these clients is accurately maintained.
• Support additional client service requests.
• Handling high volume of client phone calls, inbound or outbound, and negotiate payment in full or payment arrangements.
• Utilize various means of skip tracing to locate customers, where necessary.
• Adhere to FDCPA and state and federal laws and regulations.
• Update Contact Information while speaking with clients to identify additional contact information.
• Remain compliant with our policies, processes and legal guidelines.
• Work to understand, communicate, and instill the Company’s mission, vision, and values (Pillars of Success).

Qualifications

• Full-time Associates are eligible for our benefits package including medical, dental, vision, 401(k), company-paid life insurance, short and long-term disability insurance, company-paid vacation, paid leave and holidays.

Pay

The Collections Specialist position pays a range of $18.00 to $20.00 per hour depending on experience.

Schedule

Working at the worksite during regular business hours and/or assigned hours.