Collections Representative II

Job Summary

You’ll play a pivotal role in helping us create the company we want to be. And for our employees and H-D community it’s done through being fair, honest, positive and creative. This isn’t just any company. And yours isn’t just any career. It’s part of your story. Ride with us and make it legendary.

Job Responsibilities

• Responsible for collecting on assigned delinquent accounts by telephone, or correspondence if necessary.
• Supports dialer function through outbound manual dialer campaign.
• Assigns accounts to agencies for repossession, skip-tracing, or in-person collection activity when approved by appropriate authority level.
• Assigned the authority to process and/or assign accounts to Adjustment Queue for payment re-allocations and fee/balance waivers when applicable.
• Understands and adheres to company collection and extension policies, the Fair Debt Collection Practices Act, and company confidentiality and privacy issues.
• Uses effective time management to ensure customer service experience is satisfactory and meets expectations.
• Ensures that all steps necessary are taken to protect the interest of the company.

Education Requirements

• Typically requires a minimum of 2 years of related collections experience, 5+ years preferred.
• Located within one hour of Reno, NV.
• Adherence to high ethical standards of truthfulness, honesty and fairness.
• Ability to prioritize workflow to meet department objectives.
• Proficient with computer systems and keyboarding/data entry skills with moderate speed and accuracy.
• Detail-oriented and highly organized with exceptional written communication skills and the ability to verbally articulate and convey information tactfully and professionally.
• Must possess critical thinking, analytical, and effective negotiation skills with the ability to handle a large volume of Collection accounts and inbound and outbound calls from customers or other associates.
• Flexible and open minded with an ability to work in a team environment and influence others to accept and adapt to change.
• Self-motivated, professional with strong organizational and problem-solving skills.
• Ability to work in a fast paced, time-sensitive environment.
• Access to high-speed, hard-wired internet service.

Experience Requirements

• Typically requires a minimum of 2 years of related collections experience, 5+ years preferred.
• Located within one hour of Reno, NV.
• Adherence to high ethical standards of truthfulness, honesty and fairness.
• Ability to prioritize workflow to meet department objectives.
• Proficient with computer systems and keyboarding/data entry skills with moderate speed and accuracy.
• Detail-oriented and highly organized with exceptional written communication skills and the ability to verbally articulate and convey information tactfully and professionally.
• Must possess critical thinking, analytical, and effective negotiation skills with the ability to handle a large volume of Collection accounts and inbound and outbound calls from customers or other associates.
• Flexible and open minded with an ability to work in a team environment and influence others to accept and adapt to change.
• Self-motivated, professional with strong organizational and problem-solving skills.
• Ability to work in a fast paced, time-sensitive environment.
• Access to high-speed, hard-wired internet service.

Company Information

• HDFS’ Reno, Nevada office serves as one of the Company's two operations centers.
• HDFS first established its roots in 1992 in Nevada.
• It is also home to Eaglemark Savings Bank, the Company’s lending institution, where all loans are funded.
• Reno employees represent the loan origination and servicing business units including Collections, Funding, Underwriting, Dealer Services, and HDFS’ Cycle Insurance business unit.
• There are also employees who work in Accounting, Legal, Global Information Services, Risk, Enterprise Project Management, and Compliance who call this office home.

Company Culture

• HDFS fosters a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.
• HDFS is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law.

Benefits

• We offer an inclusive compensation package for all full-time employees including, but not limited to, bonus programs, health insurance benefits, a 401k program, onsite fitness centers, employee discounts on products and accessories, and more.
• Learn more about Harley-Davidson here.

Application Information

• Applicants must be currently authorized to work in the United States.
• This position is not eligible for visa sponsorship or visa transfer.
• This position is eligible for domestic relocation assistance (within posted country).