Collections Representative I Lake Forest, IL

About the role

The Collection Customer Service Representative provides a high level of service to our customers to manage our receivables and reports to a Collection Supervisor. Remote Work: New Hire Training and Nest (9 weeks) will be in office at our Lake Forest office. After completion of the 6-week training and if meeting remote work requirements, you will enjoy a hybrid work environment of three days onsite and two days at home. You will transition to fully remote after completing additional 3 months if you are successful and meeting goals. You will have a consistent shift between the hours of 7am to 6pm.

Responsibilities

• Answer inbound phone inquiries and quickly respond to customer requests for documentation.
• Demonstrate problem solving and curiosity dealing with our customers and your colleagues.
• Use professional collection skills and techniques to identify customer reasons for delinquent account status including outbound calling.
• Work with multiple departments such as Credit, Sales and Branch partners to resolve collections issues that may require special attention and resolve payment barriers.
• Maintain accurate and detailed customer contact notes following established standard repeatable processes.
• Work with customers and accounts receivable specialists to resolve situations which cause un-reconciled checks.
• Partner with Sales personnel on payment barrier removal.
• Provide Credit Managers with customer information to help evaluate customer payment terms.

Requirements

• A high school diploma or equivalent.
• 1+ year of experience solving customer issues in a customer service environment or inbound call center experience.
• Computer proficiency in programs such as MS Outlook, MS Word and MS Teams, and MS Excel (can maintain spreadsheets).
• Phone customer service skills and a solid command of English grammar for verbal and written interactions.
• The ability to work in Janesville, WI location for training and position requirements.

Benefits

Rewards And Benefits With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

Pay

The anticipated base pay compensation range for this position is $20.30/hr.

Schedule

You will have a consistent shift between the hours of 7am to 6pm.

Qualifications

• The ability to work in Janesville, WI location for training and position requirements.