Collections Representative (Banking / Credit Union / Mortgage)

About the role

Are you an experienced mortgage collections professional looking for a stable, long-term opportunity with an employee-focused organization? A highly respected Credit Union is seeking a Collections Specialist to join their team and play a key role in supporting members through the mortgage delinquency and resolution process. This is a direct hire opportunity offering excellent benefits, work-life balance, and a hybrid work schedule.

Responsibilities

• Managing delinquent residential mortgage accounts throughout the collection lifecycle
• Contacting members to discuss payment options and establish repayment arrangements
• Supporting loss mitigation and workout plan activities
• Coordinating foreclosure-related processes with attorneys and legal partners
• Assisting with bankruptcy proceedings and related account management
• Managing deceased member accounts and estate-related claims
• Maintaining thorough documentation and account records
• Ensuring compliance with banking regulations, policies, and servicing guidelines
• Partnering with attorneys, title companies, and internal departments to resolve complex account situations
• Working across multiple servicing, lending, and collections systems

Requirements

• 3+ years of collections experience within a Credit Union, Bank, Mortgage Servicer, or Financial Services organization
• Experience managing delinquent mortgage accounts
• Strong customer service and communication skills
• Ability to work independently and manage multiple deadlines
• Comfortable navigating multiple computer systems and applications
• Strong attention to detail in a regulated financial environment
• Hands-on experience with mortgage delinquency management
• Experience with payment arrangements and repayment plans
• Loss mitigation activities experience
• Foreclosure coordination experience
• Bankruptcy processing and support experience
• Attorney and legal partner communication experience
• Estate and deceased member account resolution experience

Benefits

• Medical Insurance (Blue Cross Blue Shield)
• Dental Insurance (Guardian Dental)
• Vision Insurance (EyeMed)
• Company-Paid Life Insurance
• Short-Term & Long-Term Disability Coverage
• Health Savings Account (HSA) with up to $2,000 annual employer contribution
• Flexible Spending Accounts (FSA)
• 401(k) With Up to 5% company match after one year
• Additional 5% employer contribution after one year
• 152 Hours of PTO Annually
• Paid Community Service Day
• 4 Weeks Paid Parental Leave
• Wellness Reimbursement up to $750 annually
• Employee Assistance Program (EAP)
• Tuition Reimbursement
• $100 Annual Company Apparel Allowance
• Domestic Partner Benefits
• Thrive Wellness Program with incentives for participation in wellness activities