Collections Representative
About the role
We're hiring Collections Representatives to join a growing team. This role is responsible for working with customers to collect on outstanding accounts — but it's not your typical collections agency role. There's no hounding customers, no aggressive tactics, and no cold pressure week after week. Instead, this team takes a customer-first, relationship-based approach: building rapport with customers, offering flexible payment plans, and helping people find a realistic path to resolving what they owe. If you have strong customer service skills, are comfortable on the phone, and enjoy problem-solving, this could be a great fit. This is a Contract to Hire position based out of Salt Lake City, UT, fully onsite.
Responsibilities
- Work directly with customers over the phone to help resolve outstanding accounts, using a relationship-based, customer-first approach.
- Manage a queue of assigned accounts (from a mix of regular and larger clients, including utility companies and healthcare organizations), with new accounts distributed evenly as they're resolved.
- Build direct rapport with customers through consistent contact and call-backs (no voicemail or email outreach).
- Multitask across multiple monitors and internal systems while on calls — taking notes, updating accounts, and navigating systems in real time.
- Offer flexible payment plan options tailored to what customers can realistically manage.
Requirements
- Strong customer service and phone communication skills — call center or customer-facing experience preferred, but not required.
- Collections experience is not required.
- Reliable, dependable attendance — this is a must.
- Candidates who value stability and long-term growth over frequent job changes; strong, steady work history preferred.
- A problem-solver with a friendly, career-driven, and competitive personality.
Benefits
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Pay
The pay range for this position is $20.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Schedule
Flexible shift: 8am–5pm or 9am–6pm. One late shift per week (until