Collections Representative

Our client is seeking a Collections Representative III to join their team in Northwest Austin, TX. This is a direct-hire, hybrid opportunity based in Austin, TX.

About the role

This individual will be responsible for managing complex delinquent consumer accounts while providing exceptional member service and protecting the financial interests of the credit union. The position operates Monday through Friday from 8:00 AM to 5:00 PM and follows a flexible schedule of three days in the office and two days working remotely.

Responsibilities

• Manage early- and late-stage delinquent consumer loan, credit card, and deposit accounts
• Negotiate repayment arrangements and develop loss mitigation solutions
• Handle complex accounts involving bankruptcies, repossessions, skip tracing, and legal referrals
• Process insurance claims, skip claims, and maintain accurate account documentation
• Serve as a subject matter expert and mentor junior collections team members
• Analyze collection trends and assist with operational reporting
• Partner with internal departments and third-party vendors to improve collection strategies
• Maintain compliance with organizational policies and regulatory requirements
• Support process improvement initiatives and departmental projects as needed

Requirements

• 3+ years of consumer collections experience
• Experience handling repossessions, bankruptcies, and advanced loss mitigation processes
• Strong communication, negotiation, and customer service skills
• Excellent problem-solving abilities and attention to detail
• Ability to mentor team members and collaborate effectively across departments
• High school diploma or equivalent

Benefits

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.