Collections Officer I

About Us

Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and serve more than 300,000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including checking, savings, and investments, as well as competitive loan rates on new and used autos, recreational vehicles, mortgages, personal loans, and credit cards.

Responsibilities

• Monitor payments for late and/or delinquency status.
• Follow up on delinquent and overdue accounts by receiving and initiating phone calls, texts, and/or letters.
• Communicate a sense of urgency when speaking to members regarding their delinquent accounts.
• Collect on multiple delinquent accounts and emphasize urgency to the debtor to bring the delinquent loan up to date.
• Document all work, including phone calls and promises to pay, to maintain accurate records on accounts.
• Order appropriate collection letters according to department guidelines.
• Understand and appropriately apply the Fair Debt Collection Practices Act (FDCPA) in all account communication.
• Identify and recommend accounts for extensions and workout/consolidation loans, and assist with negotiation and presentations for approval.
• Perform skip tracing techniques, including reading credit reports, utilizing search engines, social media, and vendor systems.
• Maintain an understanding of Credit Union utilized systems, including payment and insurance vendor systems.
• Follow all Credit Union policies, procedures, and regulations.
• Represent the Credit Union in a professional manner (appearance, behavior, and performance).
• Maintain regular and predictable attendance.
• Work cooperatively with others.
• All other duties as assigned.

Requirements

• High school diploma or equivalent required.
• At least one year of collection or credit union experience is strongly preferred, or an equivalent combination of education and experience.
• Experience collecting on multiple loan products strongly preferred.

Benefits

• Employer-paid health and dental insurance monthly premiums.
• Accrual of PTO leave.
• Employer-matched 401k, 50% match up to 6% of employee contributions.
• Employer-paid Group Life Insurance and Long-Term Disability benefits.
• Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals.
• Paid holidays and paid training.
• Potential pay increases through additional training opportunities.
• Opportunity to earn incentive pay.
• The ability to help serve your local community through our mindset of People Helping People.

Pay

Starting range is $19.50 - $21.50 per hour, depending on work experience.

Schedule

This position is on site and full-time.