Collections Manager

Duties & Responsibilities

• Manage and direct team of Billing and Collections Analysts
• Develop and maintain periodic reporting for upper management to monitor billing and collections
• Build relationships with new requestors
• Build relationships with requestors to facilitate payment on past due or in-dispute invoices
• Communicate with top requestors via phone and email to collect past due receivables
• Articulate the fee calculations to recipients to ensure they understand the fees; defray common misperceptions of fee calculations.
• Maintain accurate financial records
• Work independently within established procedures
• Investigate discrepancies between Verisma AR vs. Requestor AP and resolve differences
• Research issues and develop resolutions
• Prepare detailed transaction reports to provide sufficient information for certain requestors to release payment
• Monitor slow and no payers for Pre-Bill assignments
• Maintain the ability to sort, filter, manipulate large (thousands of rows) data files in excel
• Work with Client Directors to make AR adjustment decisions where appropriate
• Provide feedback to Operations to document and correct billing issues

Qualifications

• BS in Accounting, Finance or related field preferred, HSD Required
• 2+ years’ direct accounting, billing, and collections experience preferred
• Positive attitude and strong communication skills
• Ability to communicate effectively both within the organization and with customers
• Ability to articulate the correct fee schedule to requestors resulting in payment of AR
• Able to investigate detailed transactions and solve problems independently
• Able to complete tasks within deadlines
• Exceptional interpersonal skills and capacity to build effective relationships with co-workers and customers
• Able to work effectively and independently in high volume & fast-paced environments