Collections Manager

Job Description

SOCOTEC is seeking an experienced Collections Manager to lead and develop a geographically distributed team of 7 collections specialists across Dallas, New York, Miami, and San Diego. This is a high-impact, hands-on role at a pivotal moment for the finance function.

Key Responsibilities

• Collections Operations
• Own the end-to-end collections process for a portfolio of 2000+ B2B accounts across construction and engineering services
• Monitor aging reports, set and enforce collection targets, and drive DSO improvement
• Manage complex disputes and escalations, including pay-when-paid contract situations and multi-project client relationships
• Develop and enforce standard operating procedures for collections, ensuring consistency across all locations
• Drive automation through adoption of HighRadius and other technology/AI
• Prepare and present regular performance reports to senior leadership, including KPIs, aging analysis, and cash flow forecasting
• Trade Receivables Financing Program
• Manage the day-to-day operations of SOCOTEC's factoring program, serving as the primary point of contact with the financing partner
• Oversee credit limit monitoring and eligibility assessments for factored invoices
• Ensure accurate and timely cash application and reconciliation of factored receivables
• Identify opportunities to optimize program utilization and improve cash flow outcomes
• HighRadius - Business Ownership
• Serve as the functional lead and business owner for HighRadius, representing the collections team's needs and priorities
• Define business requirements, validate proposed workflows, and ensure the tool is configured to reflect real collections processes
• Partner with IT to provide ongoing functional input and sign off on key milestones
• Lead change management within the collections team, including training and adoption of new tools and workflows
• Develop documentation and SOPs to embed HighRadius into day-to-day operations once live
• Team Leadership & Development
• Build, lead, coach, and develop a team of 7 collections specialists across multiple locations (Dallas, New York, Miami, San Diego)
• Define individual and team goals, monitor performance, and provide regular feedback and development opportunities
• Support the build-out of the Dallas Shared Services Center, including the gradual transition of collections resources to Dallas over time
• Foster a results-driven, collaborative culture that can scale with the business
• Cross-Functional Collaboration
• Work closely with project accountants and operations teams to resolve billing disputes and ensure invoice accuracy upstream of collections
• Partner with the CFO and Controller on cash flow visibility, receivables strategy, and credit policy
• Collaborate with IT on systems-related matters, providing clear business requirements and functional feedback

Qualifications

• 10+ years of experience in collections or accounts receivable, with at least 5 years in a managerial role
• Experience in the construction, engineering, or professional services industry strongly preferred — familiarity with pay-when-paid contracts and project-based billing is a significant advantage
• Experience defining business requirements or serving as a functional owner for collections software; HighRadius experience is a strong plus
• Hands-on experience managing a trade receivables financing or factoring program is a strong plus
• Proven ability to lead and develop distributed teams
• Strong analytical skills and comfort with ERP systems and financial reporting tools
• Excellent communication and negotiation skills, with the ability to manage difficult client conversations professionally

Additional Information

Competitive benefits package including health, dental, vision, and 401(k)

A high-visibility role with direct exposure to senior leadership

The opportunity to build and shape a best-in-class collections function within a rapidly growing company

For more information, please visit www.socotec.us

Job Type: Full-Time, In office 4 days a week with one hybrid/ remote day

All your information will be kept confidential according to EEO guidelines.

SOCOTEC is an Equal Opportunity Employer.