Collections Manager

Resound Credit Union is a positive and fun place to work where employees collaborate as a team, learn new skills, and help others. We value our employees and provide excellent benefits along with opportunities for professional growth in a supportive business environment.

About Resound Credit Union

Resound Credit Union currently has seven locations serving over 50,000 members in the Nashville area. Founded in 1955, we operate on the philosophy of people helping people, offering competitive rates and exceptional service to our members and their families. We are Not for profit, Not for Charity, but for Service.

Responsibilities

• Provides training to all personnel in the Collections Department.
• Supervises all personnel in the Collections Department, ensuring work is completed timely and accurately.
• Monitors time and attendance of personnel in the Collections Department.
• Monitors the collection of all loans and debt instruments.
• Establishes and maintains effective collection procedures.
• Reviews accounts assigned to Collections Specialists where action beyond routine collection procedures must be approved.
• Prepares, implements, and supervises the budget for the department that is consistent with the long-range plan of the credit union.
• Recommends to management loans to be charged off on a monthly basis and provides reports for approval to the Board of Directors.
• Maintains a current manual of operations for the Collections Department, including operating procedures for all major activities.
• Annually provides a written performance evaluation for department staff.
• Maintains current, in-depth knowledge of bankruptcy and litigation of delinquent accounts.
• Oversees the repossession of collateral on delinquent loans, real estate foreclosures, and other matters requiring legal advice and assistance.
• Maintains all records of the collection program, including charged off loans, and updates information tracking systems.
• Stays knowledgeable of all government rules, regulations, and laws pertaining to the operation of all areas under the Collections Department.
• Attends court hearings as required.
• Oversees vehicle titles and insurance products offered by the Credit Union.
• Performs other duties as assigned.

Requirements

• High school diploma is required.
• College, business school, or related post-high school training or equivalent experience is preferred.
• A degree in Business, Finance, Economics, or a related area from an accredited four-year college or university is desired.
• Minimum of five years of financial institution experience managing a collection program of comparable or greater scale is preferred.
• Experience in collection of consumer loans, credit cards, or similar accounts is preferred.
• Valid Tennessee driver’s license is required, as a company car is often used for this position.

Skills

• Professional appearance and leadership qualities with the ability to coach, lead, and motivate staff.
• Excellent analytical and problem-solving skills with strong attention to detail.
• Good organization, planning, and communication skills.
• High degree of integrity, honesty, and dependability.
• Ability to work effectively with other departments and branches, function as a team player, and cooperate with co-workers, members, and business associates.

Physical, Mental, and Visual Requirements

• Most essential functions are performed while seated at a desk with extensive telephone work, requiring good verbal communication skills.
• May require heavy lifting when working with repossessed collateral and foreclosed property.
• Must be able to move freely between areas and occasionally travel within Middle Tennessee to inspect properties, which may involve negotiating rough terrain and steep areas.
• Work involves extensive use of a personal computer, requiring excellent visual, audio, and manual dexterity.
• Position requires the physical and mental stamina to handle multiple functions, meet deadlines, and withstand periods of high stress.

Benefits

Resound Credit Union provides excellent benefits and opportunities for professional growth in a supportive business environment.