Collections Manager

Responsibilities

• Direct all collections functions across the organization.
• Lead, manage, develop, and train a team of 30+ collection professionals with three direct supervisor reports.
• Continuously assess team performance and processes, implementing improvements to maximize efficiency and cash flow.
• Maintain and monitor cash receipts, establish and negotiate payment plans, and evaluate accounts for referral to outside collection agencies.
• Oversee and report on collection efforts conducted by outside agencies.
• Deliver monthly global collection reports to company leadership.
• Provide analysis and feedback on collection challenges arising from internal processes (e.g., sales, pricing, billing, and other transactions).
• Collaborate with cross-functional departments to resolve and collect payment for disputed charges.
• Lead meetings related to billing, accounts receivable, and collections policies and procedures.
• Handle special projects as assigned by the Director of Financial Services.

Requirements

Job Knowledge And Skills:

• Strong leadership and people management skills with proven ability to coach and develop teams.
• Excellent attention to detail, organizational skills, time management, and customer service focus.
• Superior written and verbal communication skills.
• Strong computer proficiency: Microsoft Word, Excel, and PowerPoint required.
• Experience with NetSuite and High Radius strongly preferred.
• Ability to thrive in a fast-paced, high-growth environment.
• Strong analytical skills and ability to interpret data to drive decisions.
• Proven ability to collaborate effectively across departments and external partners.
• Demonstrated success in functional management with a hands-on leadership style.

Qualifications

Physical Requirements:

• Job functions require long periods of sitting and working from computer workstation;
• ability to multi-task, problem solve, and prioritize daily workload;
• excellent organization and record keeping skills;
• comfortable with oral and written communications, primarily on the telephone and email.
• Requires extended periods of sitting, normal walking, bending, twisting, and stretching.
• Capability of sight and hearing required.
• Ability to deal with stressful situations and occasionally working extended hours.