Collections Manager

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Pay

• Competitive Salary
• Employer Paid Medical, Dental, Vision Insurance
• Company Provides EAP (Employee Assistance Program)
• Paid Time Off
• 401(k) plan + employer matching contributions

Schedule

Monday to Friday schedule

Location

Must be based out of Sarasota, FL!

Collections Manager Job Description

We are seeking a Collections Manager with experience leading teams, who can empathize with consumers and has the ability to maintain professionalism at all times. This role ensures that all call center, collections, and training goals are met. Other job functions include:

• Analyzes, evaluates, and reports on performance, service, KPIs and other metrics
• Makes recommendations for action plans
• Performs continued training and education
• Implements call center and collection operational strategies
• Provides daily personnel management and oversight
• Conducts regular 1:1's and annual performance reviews
• Recommends changes to employee levels based on activity and performance
• Enforces company policies and holds team members accountable

Skills Required

• 3-5+ years in a high volume collections management
• Experience in managing a remote team environment
• Experience scheduling call center operations and running call campaigns
• Excellent call center and/or collections management skills
• Results oriented with the energy and ability to deliver results daily
• Strong analytical and problem solving skills
• Understanding of and respect for compliance
• Positive attitude and approach
• Ability to drive, encourage, and motivate a team
• Willingness to exemplify our Core Values

Core Values

• Follow Through
• Be Engaged
• Think First
• Be Respectful
• Be Accountable

NSB Culture & Environment

• Diverse and friendly team
• Emphasis on work/life balance
• Guaranteed no nights/weekends
• Positive environment
• Performance-based incentives
• Advancement opportunities

Application Information

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