Collections Manager

Lead with Purpose. Protect Relationships. Drive Results. Are you a strategic leader who understands that successful collections is about more than recovering dollars? Do you have a passion for balancing operational excellence, regulatory compliance, and member-focused solutions? First Commerce Credit Union is seeking an experienced and results-driven Collections Manager to lead our Collections team and help strengthen the financial well-being of our members while supporting the credit union's continued growth. This is more than a collections leadership role—it's an opportunity to empower generations, transform communities, and lead a team dedicated to helping members navigate financial challenges with professionalism, empathy, and integrity.

Responsibilities

• Lead and develop a high-performing collections team focused on delivering exceptional member service while reducing delinquency and losses.
• Direct all collection operations, including account extensions, modifications, repossessions, foreclosures, bankruptcies, loss mitigation, and recovery efforts.
• Develop and execute collection strategies that drive portfolio performance while preserving valuable member relationships.
• Analyze department performance, delinquency trends, and loss metrics to identify opportunities and improve results.
• Ensure compliance with federal and state regulations, NCUA guidelines, bankruptcy laws, and FCCU policies.
• Partner with Lending, Finance, Member Service, and executive leadership to achieve organizational goals.
• Manage third-party collection agencies, legal partners, and service providers to maximize effectiveness and recovery outcomes.
• Resolve complex member situations and operational challenges with professionalism and sound judgment.
• Prepare and present performance reports, recommendations, and strategic initiatives to senior leadership.
• Foster a culture of accountability, collaboration, continuous improvement, and service excellence.

Requirements

• Bachelor's degree in Business, Finance, or a related field preferred.
• Minimum of 5 years of progressively responsible collections or default management experience.
• At least 3 years of leadership experience managing teams and driving performance.
• Experience with secured and unsecured consumer lending collections; real estate and commercial loan collections experience is a plus.
• Strong understanding of collections regulations, bankruptcy processes, loss mitigation strategies, and recovery practices.
• Proven ability to analyze financial and operational data, identify trends, and implement effective solutions.
• Exceptional leadership, coaching, and employee development skills.
• Excellent communication, problem-solving, and relationship-building abilities.
• Ability to manage multiple priorities in a fast-paced, results-oriented environment.

Benefits

• Competitive compensation that reflects your experience and impact.
• Health, dental, and vision insurance to keep you and your family covered.
• 401(k) with company match to help you build your future.
• Generous PTO and paid holidays so you can recharge and enjoy life.
• Employee assistance programs for life's unexpected moments.
• Ongoing training and professional development to keep you sharp.
• Clear career advancement opportunities within a growing organization.
• A supportive team environment where your voice matters.
• $500 referral bonus when you help us find our next great hire.

At First Commerce, you're not just joining a company—you're joining a cause. We're a full-service, member-owned credit union with deep roots in the community and a bold vision for the future. Our culture is built on integrity, innovation, and service excellence, and we're proud to empower our team members to grow, lead, and thrive.