Collections Manager

About the role

Corcentric is seeking a Collections Manager to join a high-performing, collaborative team within our growing global organization. The role involves managing a portfolio of high-volume commercial accounts, leading a team of collections professionals, and serving as a key partner to Sales, Customer Support, and senior leadership.

Responsibilities

• Manage collections across a portfolio of high-volume commercial accounts, maintaining low delinquency and strong cash-flow performance.
• Lead and develop a distributed collections team—including staff in Corcentric's Global Capacity Center in India—by setting clear expectations, maintaining structured cross-time-zone communication rhythms, adapting coaching for a remote cross-cultural environment, and ensuring consistent application of collections processes, escalation protocols, and customer communication standards across locations.
• Drive high performance and operational alignment across geographies by monitoring shared performance metrics, resolving friction points in offshore/onshore workflows, and partnering with India-based team leads and HR to support workforce planning, local practices, and cohesive team operations.
• Analyze billing, EDI, pricing, and payment issues; identify root causes and lead cross-functional resolution efforts.
• Negotiate resolution of collection matters directly with customers, escalating critical issues to appropriate leadership.
• Present portfolio performance and risk assessments to C-level stakeholders at Corcentric and within client organizations.
• Partner closely with Sales, Customer Support, AR, Credit, Cash Application, and Disputes teams to resolve issues and improve processes.
• Identify drivers of delinquency trends and operational measurement changes; develop and implement corrective action plans.
• Oversee customer credit reviews, account holds, and external collections agency referrals.
• Design and improve operational processes across the AR, Disputes, Credit, Systems, and Cash Application groups.
• Prepare clear, concise management reporting: metrics dashboards, portfolio status, and performance summaries.
• Maintain thorough documentation of customer communications, billing disputes, and service escalations.
• Lead, coach, and develop your team through recruiting, performance evaluations, ongoing feedback, and professional development initiatives.
• Establish clear goals and foster a high-performance team culture grounded in accountability and continuous improvement.
• Leverage AI tools (e.g., Microsoft Copilot, ChatGPT) to draft communications, summarize escalations, analyze aging and collections data, and identify trends or at-risk accounts to support efficient finance operations.
• Apply foundational prompt-engineering skills and maintain awareness of emerging AI capabilities while using AI responsibly, with a clear understanding of compliance requirements and the proper handling of sensitive customer information.

Requirements

• Relevant experience in credit & collections in a commercial, business-to-business (B2B) environment.
• Strong organizational, team building and leadership skills, with the ability to navigate a complex, matrixed organization.
• Excellent communication skills, ability to describe challenges and processing solutions in a concise manner.
• A strong "client service" mindset and the ability to use collaborative and non-adversarial approaches in building relationships.
• Strong mentoring, coaching and professional development skills.
• Multi-tasking capabilities and tolerance for a fast-paced environment.
• The ability to stay organized, set priorities and meet deadlines.
• Proficiency with Microsoft Excel at an Intermediate level or above (VLOOKUP, Pivot Tables, etc.).
• Excellent verbal and written communication skills.
• The ability to be professional, persuasive, and assertive while maintaining positive customer relationships.

Benefits

• Generous annual paid time off program that increases with tenure.
• Eight paid holidays plus three personal holidays to recognize or celebrate an occasion that is important to you.
• A paid day off to volunteer for causes that are near and dear to you.
• Company-paid life and disability insurance.
• 401(k) program with a company match.
• Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution.
• Dental plan - including orthodontia coverage.
• Vision plan - including discount for LASIK surgery.
• No-cost Employee Assistance Program - 24/7 access to confidential counseling services and a wide range of additional support and professional services.

Pay

$80,000 - $100,000 annually, plus eligibility for our annual discretionary bonus program.

Schedule

Flexible schedule to accommodate business needs.