Collections Manager

Job Overview

We are seeking a results-driven and experienced Collections Manager to join our team in onsite Collections Department.

Key Responsibilities

• Achieve collection goals and meet targeted liquidation rates for mid and large balance portfolios.
• Oversee the activities of the collections team, providing coaching on policies and procedures.
• Assist team members with challenging calls and guide them through difficult collection situations.
• Monitor performance metrics to ensure that the collections team is meeting or exceeding its targets.
• Provide leadership in quality and process improvement initiatives to enhance the overall performance of the collections department.
• Ensure compliance with government regulations and company policies throughout the collections process.
• Play a key role in hiring and training new team members, equipping them with the necessary tools to succeed.
• Use analytical skills to assess client performance, identify trends, and implement process enhancements to drive success.
• Foster a positive team environment while motivating and developing staff.

Qualifications

• Solid collections agency experience
• Third-party collections
• Strong leadership abilities with a proven track record of developing and motivating teams
• Proven ability to effectively manage and develop a fully remote team of commercial collectors
• Demonstrated experience managing mid and large balance portfolios and achieving liquidation rate targets
• Strong collection strategy skills, with the ability to handle both complex and routine collections
• Analytical abilities, including proficiency with Microsoft Excel and experience using it to analyze client data
• Excellent communication skills with the ability to mentor and provide guidance to team members

About Caine & Weiner

Caine & Weiner is a leading full-service Accounts Receivable Management enterprise with a network of national collection centers strategically located throughout the country. Since 1930, we have delivered outstanding performance and unmatched service to our world-wide clients. Caine & Weiner is an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.