Collections Manager

About the role

Bellwether Community Credit Union is looking for an experienced, people-focused Payment Solutions Manager to lead our Payment Solutions team and oversee the Credit Union’s collection and loss-mitigation activities. This is an opportunity for a strong collections professional who knows how to balance compassionate member service with sound financial decision-making. You’ll lead a team responsible for helping members navigate challenging financial situations while protecting the Credit Union’s assets, minimizing losses, and ensuring regulatory compliance. At Bellwether, how we do our work matters just as much as the results we achieve. Our Payment Solutions Manager will put People First by treating members with empathy and respect, maintain a Local Focus by supporting the financial well-being of our members and community, embrace Always Learning by staying current on regulations and best practices, remain Driven with Purpose by proactively reducing losses and finding effective solutions, and Own Our Outcomes through accountability, sound decisions, and consistent follow-through. If you’re an experienced collections leader who believes strong results and a positive member experience can go hand in hand, we’d love to hear from you!

Responsibilities

• Lead, coach, and develop the Payment Solutions team
• Oversee consumer and commercial loan collection activities and delinquency management
• Assist with complex and sensitive member situations, finding solutions whenever possible
• Manage bankruptcies, repossessions, foreclosures, charge-offs, recoveries, and loan modifications
• Partner with attorneys, collection agencies, and internal teams on escalated accounts
• Ensure accurate credit reporting, documentation, and regulatory compliance
• Monitor portfolio performance and provide delinquency, recovery, and charge-off reporting to leadership and Credit Committee
• Evaluate processes and recommend improvements that strengthen efficiency, compliance, and results

Requirements

• 5+ years of progressively responsible experience in loan servicing, collections, or credit administration
• 2+ years of supervisory or leadership experience
• Credit union or financial institution experience strongly preferred
• Experience with consumer collections, bankruptcy, repossession, foreclosure, and credit reporting preferred
• Strong knowledge of applicable collection laws and regulations
• Excellent judgment, communication, organization, and leadership skills
• A professional, empathetic approach to difficult conversations and member situations