Collections Coordinator

When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly—a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement, and work-life balance—and best of all, a place where you are accepted and respected for your individuality.

About Us

At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. Our mission is to serve our members, associates, and communities through support, empowerment, and meaningful relationships. Our vision is to grow our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones. We deliver unparalleled experiences through a culture of WE, where servant leadership, financial stewardship, and family values guide us.

Responsibilities

• Provide administrative and secretarial support for Collections Management and Collection Associates while using the highest degree of discretion in confidential matters.
• Use analysis, planning, and organizational methods to accomplish tasks, requiring creativity, data analysis, and problem-solving skills.
• Follow department policy and procedures, exhibit teamwork, prepare and maintain accurate files.
• Initiate appropriate repossession and post-auction notices as directed and as required by law.
• Process incoming payments such as auction proceeds, trustee payments, and third-party collection agency recoveries.
• Timely filing of repossession invoices and condition reports.
• Refer post-charge off accounts to third-party collection agencies.
• Complete reports, prepare legal documentation and forms, monitor office supply inventory.
• Assist with projects and compile data as requested.
• Assist the team with daily outgoing correspondence.
• Work cooperatively with team members to accomplish work and special projects, including providing or inputting data for basic reports and spreadsheets.
• Complete other work assignments as requested.

Requirements

• 0-1 years of related experience.
• General and business knowledge equivalent to a high school diploma.
• Proven ability to take independent action on assigned tasks and prioritize work.
• Strong communication, interpersonal, and persuasion skills.
• Attention to detail and accuracy.
• Strong organizational, analytical, and problem-solving skills.
• Familiarity with PCs and applicable software.
• Working knowledge of Collection regulatory requirements, laws, and credit union policies and procedures.

Skills

• Effective knowledge of accountability and self-management.
• Teamwork and leadership.
• Communication.
• Innovation and problem-solving.

Working Conditions / Physical Demands

• Ability to communicate effectively in English, both orally and in writing.
• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading.
• Ability to sit for extended time periods.
• Sufficient manual skill for operation of PC keyboard and other standard office equipment.
• Ability to travel, including occasional overnight travel.
• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull, or move objects.

Pay

The minimum salary for this position is $17.50+/hr. This figure serves as the entry point in our salary range, with potential for the actual salary to be higher based on experience, skills, education, and location.