Collections/Client Relations Coordinator

About the role

The Collections/Client Relations Coordinator is responsible for managing and executing the collection of outstanding accounts receivable. This role ensures timely payments from clients, maintains accurate records, and works closely with internal departments to resolve billing issues.

Responsibilities

• Maintain and manage the accounts receivable portfolio to ensure timely collection of payments.
• Contact customers via phone, email, and written correspondence regarding overdue accounts.
• Investigate and resolve discrepancies related to billing and payments.
• Maintain accurate and up-to-date customer records and collection notes.
• Collaborate with the billing team to ensure invoices are issued correctly and on time.
• Partner closely with the Cash Application team to ensure accurate posting of payments and resolution of unapplied or misapplied funds.
• Prepare and distribute aging reports and collection status updates to management.
• Escalate unresolved or high-risk accounts to Finance leadership with clear documentation and recommendations.
• Respond to customer inquiries and provide excellent service while maintaining firm collection practices.
• Engage with internal and external stakeholders, including Partners and client teams, to ensure adherence to payment terms and company policies, and address any requests for exceptions with appropriate scrutiny and escalation when necessary.

Qualifications

• Associate’s Degree or equivalent work experience required.
• Bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred.
• Minimum five (5) years of collections experience in a law firm (preferred) or other professional services organization.

Skills

• Strong mathematical skills, attention to detail; high level of accuracy a must.
• Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and data analysis tools.
• Professional communication skills, ability to speak clearly, confidently, and respectfully with clients, attorneys, and business professionals.
• Exceptional communications/customer service skills.
• Ability to work well independently as well as in a team environment.
• Strong customer services skills. Maintain professionalism and responsiveness in all interactions.
• Integrity & Confidentiality to handle sensitive financial information with confidentiality and professionalism.

Benefits

Not specified.

Pay

TBD

Schedule

Not specified.