Collections/Billing Specialist

Full-time, onsite Collections/Billing Specialist position in our Sacramento office.

Responsibilities

• Reviews new or updated client guidelines and compares to previous editions for revisions.
• Assists with various analytic and statistical reporting as necessary or required.
• Assists with compiling various information for internal and external audit requests.
• Assists with special projects as needed.
• Prepares high volume of draft bills and final bills per month.
• Analyzes and edits draft bills for spelling, accuracy, adherence to client guidelines, and prepares bills for submission via electronic billing website, email, or US Mail.
• Verifies accuracy of various fee/rate agreements.
• Tracks approval of high volume of electronic billing invoices.
• Sets up matters in billing system and changes status to matters in billing system.
• Ensures matters get added to various client e-billing websites and is responsible for submitting and tracking budgets to client's e-billing websites.
• Responsible for billing specific assigned clients, as well as assisting with others.
• Processes write-offs following firm policy.
• Communicates with clients and attorneys regarding issues on past due accounts, including collections calls.
• Researches and resolves a wide range of problems directly with attorneys and clients.
• Works within a team to provide the highest level of customer service.
• Files, copies, and performs other related clerical and administrative duties and other various tasks as assigned.

Requirements

• Degree in Business or Accounting related field; B.A. preferred or equivalent experience.
• Must live in the Sacramento area.
• Proficient in Microsoft Excel and Microsoft Office products.
• 45 WPM+ typing speed; 10-key by touch a plus.
• Professional demeanor in communications with others, including clear and concise verbal and written (spelling and grammar) communications.
• Ability to anticipate work needs and follow through with minimal direction.
• Detailed and accurate editing skills.
• Adheres to firm policies and practices.
• Ensures client billing guidelines are met.
• Independently resolves routine problems.
• Ability to multi-task under the pressures of deadline.
• Flexibility to adapt to all situations and work varied hours, potentially including weekends or evenings.
• Ability to work with a variety of personalities; experience in a customer service environment a plus.
• Ability to organize workflow and use time efficiently.
• Must be a team player, flexible to accept new responsibilities, and a quick learner.
• Willingness to demonstrate initiative.
• Ensures strict confidentiality at all times.

Benefits

• Vacation/Sick Time
• Medical/Dental/Vision
• 401(k)
• Health Savings Plan
• Life insurance policy
• Short-term/long-term disability benefits