Billing/Collections Specialist

About The Company SERVPRO Team SPG is a leader in remediation and restoration, providing best-in-class service to handle emergency and reconstruction needs 24/7. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened." Job Description The Billing/Collections Specialist supports the finance and accounts receivable team, with approximately 75% of the role focused on billing and 25% on collections. This position prepares customer invoices, maintains accurate accounts receivable records, follows up on past-due balances, and helps resolve billing and payment discrepancies. Primary Responsibilities BILLINGPrepare and issue accurate customer invoicesMaintain accurate, organized, and up-to-date accounts receivable records and documentationAssist with reconciling accounts and resolving billing discrepanciesRespond to internal and external inquiries regarding invoices and paymentsCoordinate with internal teams to ensure accurate and timely billingProvide database support and data entry as neededCOLLECTIONSPerform collections activities and follow up on past-due balancesInvestigate customer payment disputes and coordinate with internal departments to resolve themMaintain professional, customer-focused communication regarding outstanding balancesDocument collection follow-ups and payment commitmentsADDITIONAL FINANCE SUPPORTPost and reconcile incoming payments to customer accounts as neededSupport month-end close and routine financial reporting as neededAssist the finance team with additional projects and administrative tasks as needed Position Requirements Proficiency in Microsoft ExcelStrong attention to detail, organization, and time-management skillsExcellent verbal and written communication skillsExperience with NetSuite or a similar ERP/accounting system a plusExposure to construction, restoration, field services, or insurance-claims billing a plusMust be able to work in person 5 days per weekMust be authorized to work lawfully in the United States and able to successfully complete a background check subject to applicable law POSITION DETAILS Full-Time, Non-Exempt (Hourly)In-Person, Atlanta, GAPay: $25.00 – $32.00 per hour, based on experience PHYSICAL DEMANDS Primarily office-based work in a climate-controlled environmentProlonged periods of sitting at a desk and working on a computerFrequent use of hands and fingers for typing, writing, and handling documentsRepetitive motions, including keyboarding and use of a mouseFrequent talking and hearing for phone, virtual, and in-person communicationClose visual acuity for reading documents and viewing computer screensOccasional standing, walking, bending, reaching, and filingOccasional lifting and carrying of files or supplies up to 25 poundsAbility to open filing cabinets and bend or stand on a step stool as needed