Collections Associate (PDS)

About the role

Hyundai Capital America (HCA) helps people move forward through innovative financing, leasing, and insurance solutions. We're a company driven by growth, innovation, and people, offering opportunities to build new skills, expand careers, and make a real impact in a diverse, inclusive, and values-driven environment.

Responsibilities

• Work a group of delinquent accounts via our automated dialer system either through inbound or outbound with the primary goal of negotiating payment arrangements to bring the account current.
• Document all actions taken on account within the system of record.
• Service accounts as needed; submit service requests, complaints, and update addresses, telephone numbers, and emails.
• Participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.
• All other duties as assigned.

Qualifications

• 2+ years collection or relevant experience
• High school graduate, Bachelor’s degree preferred
• Basic computer skills - Knowledge of Windows including Word and Excel
• Strong listening skills - Ability to listen and understand direction
• Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers
• Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer
• Strong problem solving and soft skills – Ability to research and solve account issues while deescalating when necessary

Benefits

• Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
• Comprehensive health coverage – medical, dental, and vision plans
• Employer-funded HSA contributions to help reduce healthcare costs
• 401(k) with company match and immediate vesting from day one
• 100% company-paid life and disability insurance
• Wellbeing benefits including fitness and health resources
• Leadership programs and career development that support continuous learning
• Paid Volunteer Time Off and a company charitable donation in your honor

What You Will Bring To The Role

• Education in lieu of experience
• Basic computer skills - Knowledge of Windows including Word and Excel
• Strong listening skills - Ability to listen and understand direction
• Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers
• Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer
• Strong problem solving and soft skills – Ability to research and solve account issues while deescalating when necessary