Collections Associate II

Join our team as a Collections Associate II at SELCO Community Credit Union, a member-focused credit union dedicated to helping others. We offer competitive pay, professional development, and great benefits in a fun work environment.

About the role

We are seeking a full-time, non-exempt Collections Associate II to join our team at the Corporate Headquarters in Springfield, Oregon. This position is onsite only and requires availability Monday through Friday from 8:30am to 5:30pm. You will act in the interest of SELCO by contacting members to resolve negative share and unsecured loan accounts.

Pay

Base Salary: $22.90 to $34.55 per hour, with new hires generally starting between $24.85 to $28.70 per hour, based on relevant knowledge, skills, education, and experience.

Spanish-language differential: Candidates who pass the Spanish language assessment earn an additional $1-$2 per hour.

Incentives: Eligible for monthly incentives up to $600 based on collection activity and queue management. Additionally, all team members receive an annual incentive (0%-12% of prior year’s eligible earnings, averaging 11.07% over the last five years).

Benefits

• Comprehensive medical, dental, vision, long-term disability, and life insurance
• 401(k) retirement plan with guaranteed employer contributions
• Paid time off for personal and volunteer hours, plus 10 paid holidays per year
• Wellness and educational reimbursements
• Employee assistance program
• Discounted rates on select SELCO services

Responsibilities

• Communicate with members who have negative shares and/or delinquent unsecured loans to resolve delinquency by assisting them in developing plans to bring accounts current.
• Review, maintain, and resolve accounts on individual collection queue lists to mitigate SELCO’s exposure to risk.
• Send appropriate notices as directed or required by law for collections, legal actions, and other applicable situations.

Requirements

• High school diploma or equivalent
• At least one (1) year of customer service experience
• At least three (3) months of collections experience
• Must be bondable

Skills

• Exceptional customer service skills using the GVAL-HI approach: Greet, Value, Ask how you can help, Listen, Help, Invite back
• Ability to discover member needs and cross-sell SELCO’s products and services
• Effective communication and active listening skills (in person, via phone, and in writing)