Collections Associate

About The Role

Collaborating closely with the Spot Sales Team and AR Billing Team, The Collections Associate reports to the Collections Team Lead and/or Collections Manager and is responsible for ensuring their assigned customer accounts remain current and accurately reflect all financial transactions. This position plays a critical role in managing the company's accounts receivable by actively pursuing outstanding customer payments and ensuring the timely collection of all receivables.

Responsibilities

• Generate and distribute SOAs (Statement of Account) reflecting open invoices and balances due to assigned customers on a regular cadence
• Utilize customer Transportation Management Systems (TMS) to obtain invoice status updates used to reconcile against internal records
• Develop and maintain open lines of communication with assigned customer AP contacts to follow up on past due balances and secure payment commitments
• Address customer inquiries and disputes related to outstanding balances, working closely with internal departments as needed to clarify issues and expedite resolution
• Investigate and resolve instances related to unapplied cash, ensuring accurate and timely application of funds to the correct invoices

Qualifications (Requirements)

• Candidates should have an accounting, finance, business management, or similar background
• You will be highly detail oriented, possess strong communication and organization skills, and excel in a fast paced, high-volume environment
• Associ’s degree required, bachelor’s degree preferred
• 2+ years of previous accounts receivable / collections experience in a fast paced, high-volume position in lieu of a degree
• Prior logistics industry experience a plus
• Intermediate to advanced computer knowledge required
• Must be able to sit at a desk for extended periods

Full time, in office position